Salesforce Engagement Manager

🕒 Outubro 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $87.400 - $266.300 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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• Aberta há 34 dias.
• As vagas desta empresa costumam ser preenchidas em 39 dias.

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NeuraFlash

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🏭 Manufatura

📣 Marketing

Consulting • Manufacturing • Marketing

A NeuraFlash é uma provedora líder de soluções impulsionadas por IA em múltiplos setores, especializada na implementação e integração das plataformas Salesforce e AWS. Oferece uma ampla gama de serviços, incluindo gestão de mudanças, análise de dados e serviços gerenciados, adequados a segmentos como manufatura, varejo, comunicações, serviços financeiros e outros. Como parceira da Salesforce e da AWS, a NeuraFlash é reconhecida por suas soluções inovadoras de IA — incluindo Agentforce, Service Cloud e Service Cloud Voice — que ajudam as empresas a otimizar operações e elevar o atendimento ao cliente. Com uma equipe dedicada de especialistas, a NeuraFlash busca criar experiências integradas e transformadoras para sua diversificada base de clientes, alavancando sua expertise em automação e integração de dados para entregar resultados reais de negócio.

Descrição

• Develop, own, and manage customer relationships from a delivery perspective across the NeuraFlash, Part of Accenture portfolio • Provide hands-on oversight, direction, guidance, and escalation support to project teams • Ensure compliance, quality delivery, client satisfaction, and project or program direction from a product ownership standpoint • Act as a thought leader helping customers drive outcomes and identify further transformation opportunities • Participate in customer sales cycles, including prospect rapport, scope, estimates, staffing needs, and account growth plans • Transition customers from sales to delivery through SOW reviews, role definition, kickoffs, and client onboarding • Coordinate staffing with operations, staffing teams, and business-unit leadership while managing staffing risks • Drive internal initiatives involving solution delivery capabilities, enterprise delivery methodology, and reusable assets • Contribute at a leadership level, advocate for the brand, and help NeuraFlash, Part of Accenture grow and scale

🎯 Requisitos

• 10+ years of consulting experience with solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives • 5+ years leading complex customer engagements or solution workstreams involving 15+ team members • 5+ years architecting, selling, and delivering Salesforce solutions across Salesforce clouds • Deep expertise in Contact Center or Salesforce solution design, including Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems • Proven pre-sales experience including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders • Hands-on experience designing end-to-end architectures across requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness • Strong understanding of the full SDLC and program governance • Experience managing cross-functional solution teams including developers, technical architects, business analysts, and QA resources • Strong commercial acumen with experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions • Excellent communication and storytelling skills for executive conversations, architecture whiteboarding, roadmap creation, and decision-making • Travel up to 25% for customer projects and company events

🏖️ Benefícios

• Remote work options • Flexible work culture and schedule • Travel opportunities for certain roles, up to 25% • Company events and town halls • Team celebrations and social events

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