Manager, Renewals

🕒 Outubro 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $170.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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Tines

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

💼 Consultoria

📦 Logística

☁️ SaaS

Consulting • Logistics • SaaS

Tines é uma plataforma de automação líder que capacita equipes de segurança e profissionais de TI a criar, executar e monitorar fluxos de trabalho em tempo real. Com foco em automação impulsionada por IA, a Tines se conecta a uma ampla gama de produtos e APIs para simplificar processos e aumentar a produtividade em várias equipes, incluindo segurança, TI, infraestrutura e engenharia. Ela fornece ferramentas para construir aplicativos e portais de autoatendimento, permitindo que as organizações integrem sistemas, gerenciem riscos, automatizem respostas a incidentes e impulsionem eficiências operacionais. Projetada para transparência e conformidade em nível empresarial, a Tines promove ambientes de trabalho mais inteligentes e seguros com facilidade de uso e rápida implantação.

Descrição

• Lead and develop a team of Renewal Managers through coaching, commercial guidance, and clear direction • Own renewal performance across the portfolio, including Gross Revenue Retention, renewal rate, churn, contraction, and on-time renewal execution • Establish and maintain consistent renewal forecasts covering timing, risk, expected outcomes, and interventions • Guide complex customer negotiations involving pricing, contract terms, multi-year agreements, competitive pressure, and procurement • Ensure early renewal engagement and effective use of customer context, risk signals, value realization, and relationship insights • Partner with Customer Success to clarify ownership between customer outcomes and commercial renewal execution • Collaborate with Sales and Account Management to coordinate expansion opportunities during renewal cycles • Partner with Revenue Operations to improve forecasting, CRM workflows, dashboards, automation, reporting, and operational discipline • Develop scalable renewal motions across high-touch, mid-touch, digital, and automated customer segments • Establish renewal playbooks, timelines, escalation paths, handoffs, and operating cadences • Establish and manage KPIs including GRR, logo retention, forecast accuracy, renewal timing, cycle time, multi-year adoption, team productivity, and portfolio health • Recruit, onboard, develop, and retain commercial talent as the Renewals function scales

🎯 Requisitos

• 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or a similar commercial customer-facing environment • 3+ years of people leadership experience, with a demonstrated track record of coaching and developing high-performing customer-facing or commercial teams • Experience owning or managing a meaningful recurring revenue portfolio and delivering against retention or renewal targets • Strong understanding of SaaS business metrics including ARR, Gross Revenue Retention, Net Revenue Retention, churn, contraction, renewal rate, and expansion • Experience building and managing renewal forecasts with a high degree of operational rigor and predictability • Strong commercial judgment and experience navigating pricing, negotiation, procurement, contracting, and customer objections • Ability to coach teams through complex commercial situations while balancing customer relationships, revenue protection, and long-term business value • Experience working closely with Customer Success and Sales teams to coordinate customer strategy and commercial outcomes • Strong analytical skills and ability to use data to identify trends, diagnose performance, and determine where intervention is required • Track record of improving workflows, standardization, automation, or systems to increase organizational efficiency and capacity • Strong cross-functional leadership skills and ability to influence Revenue Operations, Sales, Customer Success, Finance, Legal, and executive stakeholders • Excellent communication skills, with ability to navigate detailed commercial discussions and senior executive conversations • Applicants must be authorized to work for any employer in the U.S.; no employment visa sponsorship

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