Solution Architect, ServiceNow, AI Engineering

🕒 Outubro 5

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 14%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 36 dias.
• As vagas desta empresa costumam ser preenchidas em 27 dias.
• Sem salário divulgado.

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NewRocket

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

NewRocket é um parceiro global de destaque da ServiceNow, oferecendo uma ampla gama de serviços e soluções para ajudar líderes empresariais a resolver problemas complexos de negócios. Eles são especializados em serviços de consultoria e transformação, design e implementação, serviços gerenciados e mais, com foco em melhorar as experiências de clientes e funcionários através do uso da plataforma ServiceNow. Suas soluções incluem plataformas e integrações, segurança, risco e resiliência, bem como excelência tecnológica. NewRocket atende a uma variedade de indústrias, incluindo educação, saúde, serviços financeiros e o setor público, entre outros, e é conhecida por sua expertise em design de UI e UX, bem como por sua capacidade de aprimorar fluxos de trabalho e melhorar processos de negócios de forma eficiente.

Descrição

• Architect and build responsive, accessible Service Portal and AIUX framework experiences, including custom widgets and scoped applications • Translate high-fidelity designs into polished responsive interfaces • Lead discovery, technical design, estimation, demonstrations, and customer delivery conversations • Design and build AI applications and agentic workflows using Claude or comparable LLM platforms, enterprise APIs, and customer data • Implement retrieval, tool calling, structured outputs, and human review • Build and integrate frontend experiences, backend services, and enterprise systems within and beyond ServiceNow • Design for reliable operation through testing, evaluation, observability, and failure handling • Own technical delivery through deployment, troubleshooting, documentation, and operational handoff • Manage technical risks, scope, and quality • Evaluate AI quality, security, latency, and cost, and determine when to use AI versus deterministic automation • Contribute reusable components and delivery patterns, review code, and mentor engineers • Work directly with customers across Service Portal architecture and Forward Deployed AI Engineering engagements

🎯 Requisitos

• Five or more years of software engineering experience, including substantial hands-on web development, ServiceNow development, and customer-facing technical leadership • Experience architecting and delivering complex Service Portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap • Strong web development fundamentals, including modern JavaScript/TypeScript, frontend architecture, state management, and API integration • Strong understanding of ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations • Sound judgment about configuration versus customization, with attention to platform upgradeability and long-term maintainability • Full-stack engineering capability, including backend services, APIs, and cloud deployment • Hands-on experience designing and building LLM-powered applications or agentic workflows • Practical knowledge of prompting, context management, retrieval, tool use, structured outputs, and evaluation • Ability to protect enterprise data and enforce user and system permissions across retrieval and tool execution • Strong design judgment and attention to accessibility, performance, and maintainability • Clear communication with business and technical stakeholders • CCA-F certification, or readiness and commitment to earn it shortly after joining • Preferred: production delivery of customer-facing AI applications and agentic workflows • Preferred: Claude, Anthropic APIs, MCP, AI-assisted development tools, Python, modern frontend frameworks, automated testing, CI/CD, Now Assist, ServiceNow AI Agents, enterprise search, and ServiceNow CSA or CAD certifications

🏖️ Benefícios

• Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodations available upon request

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