Technical Account Coordinator

🕒 Julho 30

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NEXGEN Asset Management

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2006

🏢 Corporativo

🏭 Manufatura

Enterprise • Manufacturing • Public Works

A NEXGEN Asset Management é uma fornecedora pioneira de inteligência em gestão de ativos, voltada para concessionárias, obras públicas e outros líderes municipais. Especializada em planejamento de ciclo de vida e mitigação de riscos, a inovadora tecnologia da NEXGEN oferece insights acionáveis que aprimoram a tomada de decisões e a eficiência operacional. Sua plataforma permite que os clientes acompanhem, gerenciem e otimizem ativos críticos, garantindo conformidade e segurança, tudo em tempo real. A NEXGEN está comprometida em transformar a forma como as organizações gerenciam seus ativos por meio de estratégias orientadas por dados que maximizam a eficiência e minimizam os riscos.

Descrição

• Track and manage client-related tasks, projects, and deliverables in collaboration with Client Account Managers. • Maintain and update project tracking tools and dashboards (e.g., Zoho) • Coordinate internal team activities (e.g., support tickets, API integrations, product configuration, QA/testing timelines) • Ensure technical follow-through across engineering, support, and implementation teams. • Document client requirements, meeting notes, use cases, and next steps in tools like Confluence or SharePoint. • Create and maintain technical documentation, including workflows, process diagrams, and configuration trackers. • Prepare client-facing materials, including task trackers, status updates, and technical summaries. • Develop visual workflows and process documentation in Visio, or equivalent. • Support client communications by scheduling meetings, documenting action items, and following up on deliverables. • Monitor support queues and escalate technical issues to appropriate internal teams. • Assist with onboarding and knowledge transfer processes for new clients or feature rollouts. • Analyze internal task workflows and identify areas for automation or streamlining. • Develop SOPs, reusable templates, and standardized tracking tools. • Help evaluate and implement new tools or integrations to enhance task management efficiency.

🎯 Requisitos

• Bachelor’s degree in a relevant field. (e.g., Information Systems, Business Administration, or Project Management) • 1–3 years of experience in project coordination, technical support, or client success—preferably in a SaaS or tech environment. • Experience with SaaS tools and concepts (e.g., user roles, configurations, integrations, APIs) • Strong proficiency in task/project management platforms (e.g., Jira, Trello, or Microsoft Planner) • Proficient in process mapping software (e.g., Visio) • Familiarity with ticketing or CRM platforms (e.g., Zoho, Zendesk, Salesforce, HubSpot) • Intermediate Excel skills (pivot tables, data validation, charts) • Experience using collaborative tools (e.g., Microsoft Teams, SharePoint, OneNote) • Understanding of basic software implementation concepts and lifecycle (requirements gathering, UAT, go-live support) • Familiarity with data handling or reporting tools (e.g., Power BI, Smartsheet) is a plus. • Exposure to asset management systems or maintenance workflows is preferred.

🏖️ Benefícios

• Competitive salaries and room for growth • Fun & progressive culture in a dog-friendly office • Flexible work environment • Excellent benefits