Client Success Manager

🕒 Outubro 30

🌽 Illinois – Remoto

🌽 Illinois – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Nexl

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

💼 Consultoria

📣 Marketing

💰 $4.000.000 Series A em 2023-03

Consulting • Marketing • CRM

A Nexl é uma plataforma de colaboração criada para otimizar as operações de escritórios de advocacia, conectando advogados, equipes de marketing e profissionais de business development. Ela oferece um conjunto completo de soluções, incluindo recursos de CRM, relationship intelligence, e-mail marketing e ferramentas de gestão de projetos — tudo para aprimorar a experiência dos clientes e impulsionar o crescimento. Ao automatizar processos essenciais, a Nexl permite que os escritórios se concentrem na construção de relacionamentos estratégicos e na melhoria dos resultados de business development.

Descrição

• Manage a portfolio of North American law firm clients as their primary post-sale contact. • Lead structured onboarding experiences that drive early adoption and long-term success. • Run client calls and live training sessions with lawyers, translating the Nexl platform and BD best practices into immediately applicable guidance. • Conduct regular business reviews with key stakeholders, tracking progress, surfacing insights, and identifying growth opportunities. • Monitor product usage, health scores, and engagement signals to proactively maintain client retention. • Drive renewals and expansion revenue by demonstrating ongoing value and aligning Nexl’s roadmap with client priorities. • Use AI tools to automate repetitive workflows, prepare client-facing materials, and identify patterns across the client portfolio. • Act as the voice of the customer internally, sharing insights with Product, Marketing, and Sales. • Help build a proactive, commercially accountable Client Success function.

🎯 Requisitos

• Several years inside a law firm’s business development function, as a BD Manager, Director, or Specialist. • First-hand understanding of how lawyers build relationships and grow business. • Comfortable operating at a senior level with law firm stakeholders. • Ideally from B2B SaaS Customer Success, Account Management, or a similar advisory background. • Confident running live client calls and training sessions with lawyers. • Ability to translate platform functionality and BD practice into practical, applied guidance. • Comfortable using technology to support BD and growth initiatives. • Strong commercial awareness of retention, expansion, and relevant metrics. • Actively uses AI tools to improve the quality and speed of client-facing work and portfolio management. • Strong initiative and ownership, with ability to navigate ambiguity, identify solutions, and move priorities forward. • Consulting experience, particularly transitioning from a senior law firm BD role into an advisory or consulting context, is a nice to have. • Familiarity with CRM, relationship intelligence, or workflow automation platforms is a nice to have. • Experience working remotely across a distributed North American team is a nice to have. • Background in change management or digital transformation projects is a nice to have.

🏖️ Benefícios

• Remote-first. Work remotely by default, with the flexibility to build your week around what works best for you and your team. • Comprehensive US benefits package including medical, dental, and 401(k). • Work from anywhere. Spend up to four weeks a year working remotely from a location of your choice. • Birthday leave. Take a paid "Nexl Day" during the week of your birthday. • High growth. A scaling environment with autonomy, ownership, and visible impact. • ESOP. Employee stock options so you share in the upside. • Parental leave. Paid leave to support you and your family as it grows. • Transparent by default. Fortnightly all-hands with strategy, metrics, wins, and learnings. • Tools & tech. Modern, AI-first ways of working to help you move faster and smarter, plus a work laptop.

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