Business Partner, Customer Success

Vaga não está no LinkedIn

🕒 Outubro 30

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $85.000 - $95.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Vertage

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

👥 RH Tech

🎯 Recrutamento

🏪 Marketplace

HR Tech • Recruitment • Marketplace

A Vertage é uma plataforma global de talentos que conecta profissionais independentes especializados a empregadores e parceiros por meio de um marketplace potencializado por IA. A plataforma reúne mais de 1,5 milhão de especialistas e atende a mais de 1. 300 clientes em mais de 80 países, abrangendo mais de 150 áreas de competências e contando com mais de 50 anos de experiência no setor. A Vertage oferece matching verificado entre profissionais e oportunidades, transparência na remuneração e visibilidade do status, além de serviços empresariais como MSP, procurement, direct sourcing, RPO, EOR/AOR, recrutamento especializado e serviços profissionais. A empresa também utiliza agentes de IA para ampliar suas capacidades e acelerar resultados.

Descrição

• Protect, grow, and defend the client account by increasing spend, monetization, program adoption, and overall account value • Proactively identify new opportunities within the account, including departments, hiring managers, labor categories, service lines, and unmanaged or under-penetrated spend • Build and maintain trusted relationships with senior and executive client leaders • Partner with Customer Success, HR, Procurement, and Hiring Manager stakeholders • Translate program data into practical insights, recommendations, and growth opportunities • Manage client relationships and satisfaction, positioning the program as a strategic solution • Provide training, education, and market insight to client stakeholders • Support corporate, client, and team communications • Manage and resolve program, team, and people issues affecting client satisfaction, account health, or commercial momentum • Maintain visibility into active and future account opportunities, tracking progress, barriers, next steps, and stakeholder engagement • Support forecasting against growth, spend, utilization, and program expansion targets • Own or support QBRs and regular client business reviews • Work with Service Delivery and back-office teams to meet day-to-day client requirements and SLA/KPI compliance • Manage supplier reporting and KPIs covering job-category coverage, response timing, candidate quality, supplier rationalization, and optimization • Identify and manage escalations affecting program performance and client satisfaction • Maintain a strong relationship with the VMS supplier and ensure system performance meets customer expectations • Ensure accurate and timely billing, reporting, and analysis, including weekly and monthly status reports • Support management and implementation of program and project modifications and enhancements • Drive continuous improvement in program process, utilization, satisfaction, and commercial performance • Complete required compliance training and consider safety implications of decisions

🎯 Requisitos

• Knowledge of Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Statement of Work (SOW), and Human Resources (HR) • Experience leading teams to meet service level agreements and key performance indicators relevant for MSP business performance • Strong experience and detailed orientation in report development, management, and QA • Experience identifying and leading process-improvement initiatives • Project Management experience • Effective communication, presentation, time management, organization, and planning techniques • Proficiency in MS Excel and MS PowerPoint • Experience with Business Intelligence tools and driving decisions using analytics • Commercial account management experience, including pipeline management, forecasting, QBR/business-review preparation, stakeholder mapping, and growth planning • Experience with modern sales technology and CRM platforms, including Salesforce or Microsoft Dynamics • Experience with tools such as ZoomInfo, Outreach, Gong, Highspot, or similar enablement and intelligence platforms • Ability to grow and mature client relationships • Ability to demonstrate fiscal responsibility for account management • Ability to manage by influence • Ability to communicate effectively and present conceptual information to all levels of internal and external management • Ability to initiate, recommend, or provide solutions through designated channels • Ability to build and execute project plans • Ability to manage data collection and reports for regular and ad hoc reporting needs • Passion for excellence • Stress tolerance and ability to thrive in a dynamic environment • High level of attention to detail • Proactive approach to supporting a team and client partnership • Urgency and speed of response • High level of dedication and accountability • Minimum of 3 years of experience as part of a Managed Service Program or Staffing management environment • General understanding of MSP / Human Capital / Staffing, Human Resources, Procurement, and Contracts

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