Strategic Partner Manager – West

🕒 Maio 20

🌵 Arizona, California, +9 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $190.000 - $280.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Nextiva

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2006

🤖 Inteligência Artificial

🏢 Corporativo

☁️ SaaS

💰 $200.000.000 Private Equity Round em 2021-09

Artificial Intelligence • Enterprise • SaaS

Nextiva é um provedor líder de soluções de gestão de experiência do cliente unificada, oferecendo uma plataforma movida por IA que integra interações com clientes em vários canais, como voz, chat ao vivo, aplicativos de mensagens, SMS, e-mail, redes sociais e vídeo. A plataforma é projetada para ajudar empresas a aprimorar jornadas de clientes, melhorar a eficiência do centro de contato e aumentar a retenção de clientes por meio de automação inteligente e insights em tempo real. As soluções da Nextiva são personalizadas tanto para pequenas empresas quanto para organizações de nível empresarial que buscam consolidar e otimizar seus investimentos em tecnologia, enquanto mantêm padrões de conformidade e segurança. Eles são amplamente reconhecidos por suas capacidades avançadas de IA, que incluem análise de sentimento, detecção de idioma e automação de fluxo de trabalho.

Descrição

• Support and grow existing CX-focused partners within an assigned territory. • Recruit, onboard, and activate new strategic partners aligned to Nextiva’s go-to-market strategy. • Build collaborative business plans with partners outlining revenue targets, enablement activities, and growth initiatives. • Drive partner engagement through regular meetings, QBRs, enablement, and joint account strategy. • Partner closely with Sales, Marketing, Channel Operations, Solutions Consulting, and leadership teams to accelerate pipeline and bookings. • Maintain accurate forecasting and pipeline visibility through Salesforce and internal reporting tools. • Analyze partner performance using dashboards, reporting, and business intelligence tools such as Power BI. • Represent Nextiva at partner events, customer meetings, and industry engagements. • Serve as a trusted advisor to partners while advocating internally for partner success.

🎯 Requisitos

• 5+ years of experience in channel sales, partner management, or strategic alliances within UCaaS, CCaaS, CX, contact center, or AI-powered communications technology • Proven experience managing and growing strategic partner relationships • Strong understanding of the technology advisor/TSD ecosystem • Existing relationships with key channel organizations and partners within the UCaaS/CCaaS space • Experience working cross-functionally with sales, marketing, operations, and enablement teams • Strong forecasting, pipeline management, and organizational skills • Experience using Salesforce and business reporting tools • Experience using AI-enabled productivity tools such as Microsoft Copilot or similar technologies to improve communication efficiency and workflow management • Ability to understand and articulate how AI and automation improve customer experience, operational efficiency, and partner outcomes • Curiosity and openness toward emerging AI workflows, automation, and analytics capabilities • Excellent communication, presentation, and relationship management skills • Ability to travel approximately 50%.

🏖️ Benefícios

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage • Life, disability, and supplemental indemnity plans • Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay • 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA • Employee Assistance Program (EAP) and comprehensive wellness initiatives • Access to ongoing learning and development opportunities and career advancement