Customer Success Consultant

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🕒 Julho 27

🚗 Michigan – Remoto

🚗 Michigan – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Ninth Brain

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2001

☁️ SaaS

🏥 Saúde

🤝 B2B

SaaS • Healthcare • B2B

A Ninth Brain é uma empresa de software baseada em nuvem que oferece uma plataforma integrada de conformidade, treinamento, credenciamento e gerenciamento de força de trabalho direcionada a organizações com necessidades regulatórias e operacionais exigentes. Seu conjunto de produtos inclui um sistema de gerenciamento de aprendizagem, gerenciamento de credenciais, agendamento de força de trabalho, acompanhamento de melhoria de qualidade, criador de formulários e checklists, registros de saúde de RH e de colaboradores, assistência à acreditação, monitoramento de verificação e relatórios em tempo real — com foco específico em EMS, serviço médico aéreo, combate a incêndios, saúde, centros de despacho/comunicação e organizações farmacêuticas. O software da Ninth Brain é posicionado como uma solução corporativa compatível com HIPAA para ajudar organizações a gerenciar treinamento, acreditação, acompanhamento de incidentes e verificação de credenciais de equipe.

Descrição

• Deliver impactful training and client experiences • Lead engaging virtual training sessions that build client confidence and product expertise • Guide new clients through onboarding with a thoughtful, structured approach • Present webinars that highlight key features and industry-relevant topics • Build strong client relationships • Develop deep understanding of client operations, goals, and challenges • Act as a trusted advisor—anticipating needs and delivering solutions • Ensure every interaction leaves clients feeling supported, empowered, and valued • Use your EMS experience to connect with clients and communicate effectively • Translate real-world workflows into meaningful software use cases • Gather feedback from clients and advocate for improvements • Collaborate and contribute internally • Partner with internal teams to improve training processes and client experience • Use tools like CRM and Jira to track progress, client engagement, and initiatives • Create polished, engaging written content with a strong attention to tone, clarity, and storytelling • Maintain accurate training records and client documentation • Represent Ninth Brain in the industry • Travel to 1-4 healthcare industry-specific conferences per year

🎯 Requisitos

• 5+ years of experience in Emergency Medical Services (required) • Leadership or administrative experience (e.g., Field Supervisor, Operations Manager, Educator) preferred • Strong presentation, communication, and relationship-building skills • Proven ability to manage multiple priorities in a fast-paced environment • Experience in training, customer service, or client-facing roles (2+ years preferred) • Ability to confidently engage with stakeholders at all organizational levels • Proficiency with tools like PowerPoint, Excel, CRM systems, and task management software • Exceptional written communication and creative writing skills with the ability to simplify complex topics • Willingness to travel for conferences and industry events (1–4 per year) • Self-starter mindset with strong organizational and problem-solving skills in a remote environment • Bonus Skills (Not Required, But Nice to Have): Experience with software demonstrations or SaaS platforms, Familiarity with CRM analytics and reporting, Experience managing webinars or virtual learning environments, Background in process improvement or training development

🏖️ Benefícios

• Medical, dental, and vision coverage • 401(k) retirement plan with company matching • Parental Leave • Disability Insurance • Group and Voluntary Life Insurance • A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO • Monthly stipend to offset phone and internet services for working remotely • Monday to Friday schedule (except when traveling for conferences) • Work from the comfort of your home office • Stay connected with the team via phone, Zoom chat, and scheduled meetings • Fun in-person company quarterly outings