Order to Cash Manager

🕒 Setembro 11

🇨🇴 Colômbia – Remoto

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of O-I

O-I

10.000+ funcionários

Fundada em 1903

🍽️ Alimentos e Bebidas

📦 Logística

🏭 Manufatura

💰 Grant em 2021-10

Food & Beverage • Logistics • Manufacturing

O-I é líder em embalagens de vidro, reconhecida por sua inovação e compromisso com a sustentabilidade. A empresa é especializada em transformar a forma como alimentos e bebidas são acondicionados, oferecendo soluções de embalagem de vidro sustentáveis e icônicas. A O-I também se concentra em avançar tecnologias de reciclagem de vidro e em promover diversidade, equidade e inclusão em suas operações. Com uma história enraizada em inovações significativas na tecnologia de fabricação de vidro, a O-I busca criar um futuro sustentável, integrando a sustentabilidade a cada aspecto de suas operações. A empresa colabora com marcas para projetar embalagens de vidro que aprimoram as experiências do consumidor e alcançam resultados sustentáveis.

Descrição

• Set the strategy, govern, and continuously improve the end-to-end Order to Cash process • Lead transformation through standardization, simplification, and automation • Ensure operational excellence, cost efficiency, and process compliance • Lead cross-functional governance with Commercial Leaders and align priorities • Resolve process issues and limit customizations while managing risk and compliance • Define the long-term Order to Cash vision and align it with enterprise goals • Develop and maintain a global transformation roadmap focused on digital enablement, standardization, and innovation • Establish and monitor KPIs for end-to-end performance • Own global Order to Cash policies and controls • Provide actionable insights through reporting, analytics, and governance • Lead global continuous-improvement initiatives and benchmark performance • Oversee third-party managed service providers across Customer Service Operations, Credit, Cash, and Collections • Manage SLAs, KPIs, and governance for service-provider performance • Collaborate with Treasury to improve cash performance, cash flow, and DSO • Optimize CRM capabilities and integration across CRM, ERP, workflow automation, and telephony platforms • Lead improvements in banking connectivity and cash application automation • Set and achieve annual productivity targets • Implement automation and digital solutions • Lead and develop a global team of process experts and change agents • Provide strategic oversight of external service partnerships • Build organizational capability through mentoring, training, and career development • Lead change management and adoption of new processes and technologies • Oversee process design efforts and provide project leadership and support • Set individual development goals and stay current with industry, regulatory, and technology trends • Report to the VP, Global Business Service • Directly manage 4 subject matter process expert reports and support a 70-member Managed Services team

🎯 Requisitos

• Bachelor’s degree or above in business or related field • Senior process expert with strong business acumen and ability to lead through influence • 7+ years of experience working in a GBS/multi-functional shared services environment • Experience across areas including Master Data Management, Opportunity to Cash, Commercial Support, or Record to Report • Experience partnering with Commercial, Country Group Leadership, Finance, Treasury, IT, Procurement, HR, Audit, and external Managed Service Providers • Experience working with global processes and systems • Dynamic leadership abilities to adapt quickly and lead through change • Experience in Global Opportunity to Cash processes leading internal and external GBS teams highly desired • Excellent financial acumen and understanding of the P&L and working capital • Experience implementing global processes and using SAP, C4C CRM, credit management solutions, and customer service telephony platforms • Working knowledge of SOX and internal controls, including policies and procedures • Experience with RPA, AI, Machine Learning, and business query and analytics tools highly desired • Ability to identify and drive transformation through direct and indirect influence • Demonstrated leadership and change management skills for new system implementations • Ability to lead global process development while ensuring local compliance • Ability to lead process design and subject matter experts as well as Managed Services teams • Strong communication, change management, and influence skills • Excellent analytical abilities • Resume must be submitted in English

🏖️ Benefícios

• Equal opportunity employer • Reasonable accommodation available for applicants with medical conditions or disabilities • Confidential handling of applicant information according to EEO guidelines • Remote work availability

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