Channel Sales Director

🕒 Julho 24

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $159.000 - $168.000 / ano

⏰ Tempo Integral

🔴 Especialista

🤑 Vendas

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Observe.AI

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

Observe. AI é uma plataforma de IA empresarial especializada em inteligência de conversação para melhorar operações em centrais de atendimento. A empresa oferece soluções avançadas para assistência em tempo real a agentes, otimização de desempenho e treinamento de agentes, e monitoramento de conformidade, visando capacitar equipes de atendimento ao cliente e impulsionar o sucesso organizacional por meio de seus Agentes VoiceAI e automação alimentada por IA. A plataforma ajuda as empresas a avaliar 100% das interações com clientes, melhorar a satisfação do cliente e aumentar a receita enquanto reduz os custos operacionais, sendo particularmente benéfica para indústrias como serviços bancários e financeiros, bem como seguro de saúde.

Descrição

• Develop and execute a comprehensive regional channel partner strategy in alignment with Observe.ai's overall business objectives • Cultivate and maintain strong relationships with existing channel partners, providing necessary support and resources to ensure their success in promoting Observe.ai solutions • Identify and onboard new channel partners, including Sub-Agents, and Value-Added Resellers (VARs) to expand market reach and drive revenue growth • Collaborate cross-functionally with Sales, Marketing, Product, and Customer Experience teams to align channel efforts with the overall company strategy • Drive partner engagement through regular communication, training, and joint marketing initiatives • Conduct market analysis and identify emerging opportunities, competitive trends, and potential areas for channel expansion • Provide regular reporting and insights to the VP of Channels on channel performance, pipeline development, forecasting and partner feedback • Collaborate with partners to develop joint go-to-market plans, including sales enablement, lead generation, and customer success strategies • Represent Observe.ai at industry events, conferences, and partner meetings to enhance brand visibility and strengthen partner relationships

🎯 Requisitos

• Minimum of 7 years of experience in channel management, preferably in the technology or software industry • Proven track record of exceeding channel sales targets and driving partner engagement • Strong understanding of the customer experience (CX) landscape and its importance in driving business outcomes • Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization • Strategic thinker with the ability to develop and execute on long-term channel strategies • Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously • Willingness to travel within the assigned region as needed

🏖️ Benefícios

• Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership • Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents • Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best. • Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work. • 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings • Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth • Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs • Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees • Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.