IT Support Administrator

🕒 Julho 3

🌐 México, Costa Rica, +2 outros países – Remoto

🇲🇽 México – Remoto 🇨🇷 Costa Rica – Remoto 🇦🇷 Argentina – Remoto 🇧🇷 Brasil – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Suporte de TI

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Omilia - Conversational Intelligence

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2002

💼 Consultoria

🛡️ Seguros

✈️ Turismo

Consulting • Insurance • Travel

A Omilia é uma líder em IA Conversacional, especializada em soluções de voz e chat que permitem interações de cliente naturais e completas. Sua Omilia Cloud Platform oferece ferramentas avançadas de serviço ao cliente impulsionadas por IA, incluindo assistência em tempo real para agentes, biometria de voz para prevenção de fraude e análise de dados para aprimorar os insights dos clientes. Atuando em setores como finanças, seguros, varejo, automotivo e viagens, a Omilia foca em automatizar o atendimento ao cliente enquanto garante uma experiência segura e personalizada.

Descrição

• Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration. • Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation. • Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope. • Contributes to IT process documentation and continuous improvement of IT operations workflows. • Administer identity and access management systems: user account creation, SSO configuration, and access reviews. • Manage SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools. • Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting. • Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies. • Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal. • Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles. • Support IT security audits and contribute to compliance evidence collection. • Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives.

🎯 Requisitos

• 3–5 years of IT administration or systems administration experience. • Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace). • Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management. • Proficiency in Windows and macOS administration; basic Linux skills are advantageous. • Familiarity with IT security frameworks, endpoint protection, and patch management. • Experience with IT service management (ITSM) tools and ITIL processes. • Strong attention to detail in systems configuration and documentation. • Good communication skills for both technical peers and end-user audiences. • Organised and process-driven; able to manage multiple systems responsibilities concurrently. • Proactive in identifying operational gaps and proposing improvements. • Bachelor's degree in Information Technology, Computer Science, or a related field. • ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications.

🏖️ Benefícios

• Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear