Health Center Operations Manager

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🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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OneVeracity

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

🤝 B2B

Healthcare • Healthcare Insurance • B2B

A OneVeracity é uma empresa de controle de custos em saúde liderada por brokers, que trabalha com empregadores e brokers que oferecem planos self-funded para proporcionar mais clareza, relatórios sólidos e economia mensurável. Suas soluções incluem administração de planos de saúde e gestão de riscos, estratégias para farmácias (VeracityRx) para estabilizar os gastos com medicamentos specialty, programas de care navigation e centros de saúde onsite — com o suporte de gestão dedicada de contas, atendimento aos beneficiários e relatórios. A OneVeracity prioriza uma coordenação integrada com um único parceiro, atuando como hub/TPA e parceiro de farmácia, e destaca resultados mensuráveis (mais de 360 empresas clientes, retenção de aproximadamente 94% e economia típica de 20% a 30% quando as soluções são combinadas). A empresa atende brokers e empregadores para simplificar a administração dos planos, reduzir o custo total do atendimento e aumentar o controle sobre as renovações.

Descrição

• Optimize operations of existing health centers • Support the successful launch and stabilization of new locations • Partner with clinical leadership, providers, and administrative teams to ensure efficient workflows, high-quality patient care, regulatory compliance, and strong clinical and operational performance • Serve as a resource and problem-solver for day-to-day operational challenges • Optimize staffing models, schedules, and coverage • Support onboarding and training for operational workflows and systems • Serve as a regional partner for client relationships • Ensure delivery against client expectations, outcomes, and contractual commitments • Participate in business reviews, strategy sessions, and issue resolution • Standardize policies, procedures, and best practices across clinical locations • Manage health center workflows to enhance efficiency, patient flow, and staff productivity • Monitor operational metrics including patient access, visit volume, utilization, and no-show rates • Identify operational gaps and implement process improvements • Support quality improvement initiatives and patient experience enhancements • Support planning, setup, and operational readiness for new locations or service expansions • Coordinate staffing models, workflows, and space optimization for new sites • Oversee health center go-live activities, operational onboarding, and stabilization • Ensure new health centers meet operational, regulatory, and accreditation requirements • Participate in audits, site assessments, and corrective action planning • Support patient safety and risk mitigation initiatives • Improve operational efficiency and financial sustainability • Support payer, quality measure, and value-based care initiatives • Assist with budgeting, forecasting, and clinic-level expense management • Participate in strategic planning related to growth, access, and service delivery • Use data to drive decision-making and continuous improvement

🎯 Requisitos

• 5–7 years of healthcare operations experience, preferably in ambulatory or clinical settings • Experience managing or supporting multi-site clinical operations • Strong understanding of outpatient clinic workflows and patient flow • Experience with electronic health records (EHR) and healthcare data analytics • Strong operational and analytical skills with attention to detail • Proven ability to lead process improvement initiatives • Excellent communication, collaboration, and change management skills • Ability to manage multiple priorities in a fast-paced environment • Strategic thinker with hands-on problem-solving ability • Patient-centered approach with a focus on quality and experience • Ability to travel between clinic sites as required • Preferred: Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or related field • Preferred: Master’s degree (MHA, MBA, or related field) • Preferred: Experience with clinic expansion, new site openings, or practice acquisitions • Preferred: Familiarity with quality measures, accreditation standards, or value-based care models

🏖️ Benefícios

• Ability to work fully remote • 25% - 50% travel between clinic sites • Occasional evening or weekend work during clinic launches or operational needs

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