Director of Professional Services

Vaga não está no LinkedIn

🕒 Outubro 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $135.000 - $160.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 18%

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Onflo

SiteLinkedInTodas as Vagas

2 - 10 funcionários

Fundada em 2017

Atualmente, Onflo é um domínio web estacionado/temporário que exibe uma mensagem de carregamento e ativos de CSS; não há informações sobre produtos, serviços ou empresas na página fornecida. Com base no conteúdo disponibilizado, Onflo parece estar inativo ou ainda não lançado e não divulga nenhum modelo de negócios, foco de indústria ou ofertas.

Descrição

• Lead the Professional Services function end to end • Oversee approximately ten people across two layers, including four direct reports • Own delivery quality across implementation and ongoing solutioning engagements • Own client care outcomes against service levels through the Manager of Professional Services • Drive post-implementation adoption so districts realize the value they bought • Manage resource and capacity planning across the function • Modernize existing processes and build undocumented processes while delivery work continues • Establish the methodology, templates, and standards the team operates on • Own commercial performance, including scoping, pricing, and margin, with the VP and Finance • Serve as the senior escalation point above the Implementation Manager and Manager level • Coach and develop direct reports • Support implementation, ongoing client solutioning, and client care for K-12 public education districts

🎯 Requisitos

• 7 to 12 years of professional experience • 5 to 8 years managing people directly • Personal ownership of a large-scale, multi-department rollout from kickoff through steady state, vendor-side or district-side • Experience building a process, playbook, or operational framework where none existed • Experience recovering something that was genuinely at risk of failing • A repeatable approach to making a new system stick past go-live, with a metric you moved • Ownership of operating metrics for a managed team, including acting when one went the wrong way • Working knowledge of K-12 systems, single sign-on, student information systems, and data provisioning • Strong communication and stakeholder management, including with Sales and Finance • Ability to travel 10% to 25% for internal meetings, conferences, industry events, and occasional on-site work with districts • Background check required at offer • Must meet employment eligibility requirements; Onflo uses E-Verify • K-12 or EdTech experience on the vendor side is a plus, not a requirement

🏖️ Benefícios

• Discretionary annual bonus • Fully remote work within the United States • Core operating hours of 9 a.m. to 5 p.m. Eastern • Equal opportunity employment • Employment eligibility confirmation through E-Verify

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