Strategic Account Manager

🕒 2 dias atrás

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OnTrac

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1986

📦 Logística

🛍️ Comércio Eletrônico

🚗 Transporte

Logistics • eCommerce • Transport

A OnTrac é uma transportadora regional alternativa de encomendas e provedora de logística focada em e-commerce e entrega residencial. Ela opera uma rede de costa a costa (promovendo-se como a maior rede de transportadoras alternativas), oferecendo serviços terrestres, um produto econômico "Ground Essentials", e um novo serviço Expresso de 2 a 3 dias de costa a costa que será lançado em 2026. A OnTrac também fornece logística personalizada e entregas críticas de empresa para empresa (incluindo serviços de saúde/farmacêuticos e serviços especializados de reparo de aeronaves em solo), faz parceria com plataformas de e-commerce e varejistas, e gerencia programas para motoristas independentes e provedores de serviços regionais. A empresa enfatiza alternativas mais rápidas e de menor custo em relação às transportadoras tradicionais e programas de entrega 7 dias/semana para melhorar a conversão e compras recorrentes para os comerciantes.

Descrição

• Support OnTrac’s largest existing customers by building strong relationships and ensuring exceptional service delivery • Grow package volume through consultative engagement and operational support • Drive volume growth by selling OnTrac’s solutions to existing strategic customers and securing long-term commitments • Manage day-to-day account operations, ensuring service excellence and timely resolution of customer needs • Collaborate with the Director of Customer Success on reporting, administrative tasks, and territory strategy • Prepare and deliver business reviews and presentations highlighting performance and growth opportunities • Represent OnTrac at industry events, trade shows, and customer meetings • Leverage internal tools and best practices for account planning, performance tracking, and customer engagement

🎯 Requisitos

• Bachelor’s degree or equivalent experience • 6–10 years of experience in account management, sales, or customer success • Mandarin speaking (written and verbal) • Strong organizational, communication, and relationship-building skills • Ability to travel up to 30–40% • Customer-focused approach and commitment to exceptional service • Clear, confident communication across cultures and teams • Proactive, organized, and able to manage multiple priorities with minimal oversight • Strategic mindset and strong business acumen for account growth and retention • Ability to build trust with stakeholders and accountability for results • Adaptable and data-driven, with integrity, reliability, and passion for long-term customer success

🏖️ Benefícios

• Competitive individual and group benefits • Medical, Dental, and Vision insurance • Paid Time Off including Holiday pay • 401(k) with company match • Safe and clean work environment