Resident Support Specialist

🕒 5 dias atrás

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Open Management

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

🏠 Imobiliário

🏗️ Construção

💼 Consultoria

Real Estate • Construction • Consulting

Open Management é uma empresa profissional de gestão de propriedades, especializada em comunidades de habitação manufaturada e de trailers (RV). Oferece operações completas, locação e gestão financeira, além de programas internos de preenchimento (instalação de casas), melhorias de capital, reformas em casas, coordenação de fornecedores, coleta de aluguéis e relatórios de desempenho. A empresa enfatiza a entrega completa — desde a preparação do terreno e ligações de utilidades até projetos de capital (água/esgoto, estradas, elétrica) e reativação de ativos — e destaca experiência em mais de 6. 500 unidades em 16 estados. Os serviços incluem gestão de propriedades terceirizada, gestão de preenchimento e consultoria, com parcerias com fabricantes e redes de financiamento para colocar casas e acelerar a locação e melhoria do NOI.

Descrição

• Serve as the first point of contact for resident inquiries via phone, email, and/or chat • Address resident questions related to rent payments, lease terms, maintenance requests, account balances, and general community issues • Accurately log and route resident interactions using internal systems and maintain clear case notes • De-escalate and resolve resident concerns with professionalism, empathy, and a service-focused approach • Coordinate with Community Managers, Regional Property Managers, and other internal team members to follow up on unresolved issues • Maintain accurate records of resident communications, case status, and follow-up actions • Monitor open items and help ensure resident questions and concerns are addressed in a timely manner • Meet call quality, response time, documentation accuracy, and resident satisfaction expectations • Identify recurring resident issues or trends and flag them to leadership for review • Support resident communication initiatives and administrative tasks as business needs evolve • Take initiative with assigned responsibilities, maintain a positive attitude, and contribute to a collaborative remote team environment

🎯 Requisitos

• Fluent in both Spanish and English, written and verbal, required • Previous experience in a call center, customer support, resident services, or similar support environment required • Possess the ability to connect with a variety of personalities over the phone and in writing • Exudes extreme ownership and extreme collaboration while remaining professional during interactions with residents, team members, vendors, and leadership • Strong communication, active listening, and problem-solving skills • Ability to use computer systems effectively and efficiently; training will be provided on company-specific systems • Comfortable working with CRM, ticketing, case management, or property management software • Ability to manage a high volume of inquiries while maintaining accuracy and a positive tone • Highly organized, detail-oriented, and able to follow through on assigned tasks • Reliable internet connection and a quiet, professional remote work environment • Experience in property management, real estate, manufactured housing, or a related service industry is highly desired