Family Success Manager

Vaga não está no LinkedIn

🕒 Julho 28

🌵 Arizona, Colorado, +26 estados a mais – Remoto

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $25 - $30 / hora

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

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OpenEd.co

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2008

📚 Educação

👥 B2C

Education • B2C

A OpenEd. co é um provedor de programas e recursos educacionais domiciliares gratuitos, baseados em normas estaduais, para famílias. O site oferece cursos, clubes, grupos de estudos, orientação para matrícula, newsletters e apoio comunitário para ajudar pais a administrarem uma educação flexível em casa; enfatiza ser amplamente recomendado por famílias que praticam homeschooling e opera em vários estados dos EUA. Os materiais e inscrições são focados no suporte educacional domiciliar para estudantes do ensino infantil ao médio (K-12), disponibilizado diretamente para famílias online (cursos, clubes, recursos e guias informativos).

Descrição

• Drive Enrollment Through High-Volume Outreach • Own daily outreach to prospective and applying families via phone, SMS, and email • Follow structured sequences (calls + texts + emails) to move families from interest → application → enrollment • Lead conversations that uncover needs, answer questions, and confidently guide next steps • Reduce drop-off by identifying and removing blockers in real time • Guide Families Through Onboarding • Support families through enrollment tasks with clarity and urgency • Ensure families feel confident in their education plan and next steps • Reinforce that OpenEd is simple, flexible, and supported every step of the way • Own the Ongoing Relationship • Stay connected with enrolled families through key moments in their journey • Proactively reach out when something is off-track (missing logs, incomplete steps, etc.) • Re-engage families who stall or disengage • Operate with Speed + Precision • Manage a high volume of conversations without sacrificing quality • Maintain clear, timely follow-up across all channels • Track activity and outcomes in HubSpot and contribute to pipeline visibility • Close the Loop + Improve the System • Surface patterns in objections, confusion, or friction points • Partner with team leads to improve messaging, workflows, and resources • Share what’s working so the team gets better, faster

🎯 Requisitos

• A relationship builder who thrives on creating meaningful connections with families • A data-driven team member who can translate family feedback into actionable improvements • A skilled communicator who can convey educational concepts with clarity and empathy • A customer advocate who connects families with appropriate resources, and a personal touch. • A problem-solver who identifies pain points in the family journey and applies solutions • A passionate educator (at heart) who believes in personalizing learning for every child • 1+ years of experience in customer-facing role (sales, customer success, account management, admissions/enrollment, or similar)

🏖️ Benefícios

• Competitive salary $25-$30/hour and 401k plan + company matching opportunities. • Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care. • Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours. Monthly tech subsidy provided. • Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work. • Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.