Customer Support Engineer

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🕒 Maio 15

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Oscilar

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

💼 Consultoria

🏥 Saúde

⚖️ Jurídico

Consulting • Healthcare • Legal

Oscilar é uma plataforma de gestão de risco focada em defesa contra fraudes, underwriting de crédito, risco de onboarding e conformidade de PLD/FT (AML) para instituições financeiras. Com seu avançado AI Risk Decisioning™, a Oscilar permite que as organizações tomem decisões de risco mais rápidas e inteligentes, monitorem as jornadas dos clientes e garantam a conformidade regulatória de forma integrada. A plataforma da Oscilar oferece analytics abrangentes e capacidades de detecção proativa, personalizadas para atender às necessidades únicas de risco de bancos, fintechs e cooperativas de crédito.

Descrição

• Act as the first line of technical support for Oscilar’s customers. • Analyze, triage, root cause, and resolve issues reported through the support system. • Collaborate with Support Engineering Lead, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues. • Write and run SQL queries and Python scripts to troubleshoot and reproduce customer problems. • Debug API integrations to identify misconfigurations, errors, or product bugs. • Maintain clear, timely, and professional communication with customers in Tagalog and English. • Document issue resolution steps and contribute to the internal knowledge base. • Provide feedback to Product and Engineering to help improve the platform and reduce recurring issues. • Participate in an on-call rotation to support critical incidents.

🎯 Requisitos

• 5+ years in technical support, solutions engineering, or customer-facing engineering roles within SaaS, fintech, or enterprise software. • Strong technical skills in: • Rest API integrations • SQL (querying, debugging data issues) • Python (basic scripting/debugging for issue replication or automation) • Cloud Technologies • Excellent problem-solving and troubleshooting ability. • Strong written and spoken communication skills in English and Tagalog — able to explain complex issues clearly to customers. • Customer-first and extreme ownership mindset with empathy and professionalism under pressure. • Background in risk management, fraud prevention, or AML systems (preferred qualification). • Familiarity with AI/ML SaaS platforms (preferred qualification).

🏖️ Benefícios

• Competitive salary and equity packages • Accelerated professional growth alongside industry leaders. • Make the digital economy safer by protecting online transactions. • Be part of a global, high-growth AI startup tackling real-world challenges in fraud and risk. • Remote-first, collaborative culture with teammates in the US, Poland, and beyond. • Opportunity to develop deep expertise in risk decisioning and customer support at scale.