Client Services Enablement Manager – Digital Marketing Industry Experience

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🕒 Março 17

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Outsourcey

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2024

🤝 B2B

🛍️ Comércio Eletrônico

B2B • eCommerce • IT outsourcing

A Outsourcey é uma agência líder em recrutamento remoto, especializada em conectar empresas com talentos offshore qualificados. Eles simplificam o processo de terceirização para empresas que vão desde startups até grandes corporações da Fortune 500, oferecendo soluções de pessoal flexíveis, sem contratos de longo prazo ou taxas de instalação. Aproveitando uma vasta rede de profissionais qualificados, a Outsourcey ajuda os clientes a reduzir custos operacionais enquanto melhora a eficiência e escalabilidade, garantindo que as empresas possam atender efetivamente às suas demandas de projetos em várias indústrias.

Descrição

• Training Transition & Centralization • Shadow Client Services, Onboarding, and Creative leaders to document current training processes • Extract best practices and institutional knowledge from existing Training Hub documentation and organize them into a structured training curriculum • Partner with Support Managers & Operations to maintain SOPs that underpin training curriculum • Transition training ownership into the Support Center • Standardize 30-60-90 day ramp plans • Train on Salesforce hygiene, TaskRay workflows, reporting QA, onboarding & creative processes, and documentation standards • Build certification checkpoints before live client exposure • Improve documentation accuracy and reduce execution error rates • Partner with Biz Ops to ensure TaskRay workflows and task templates reflect current training standards and support accurate task-level tracking • Partner with the Director of Support on ramp speed and workforce planning goals • Partner with Support Managers on quality trends and skill gap identification • Maintain and update training materials as tools, platforms, and workflows evolve; proactively flag tooling changes that impact execution standards • Partner with the L&D Manager to align curriculum to Digible University standards • Contribute to structured career progression pathways

🎯 Requisitos

• 5+ years of experience in Client Services, Account Management, or Agency Operations • 2+ years of training, mentoring, or team leadership experience • Strong Salesforce and workflow management experience • Deep understanding of reporting QA and documentation standards • Exceptional written and verbal English communication skills • Strong process orientation and attention to detail • Experience building or formalizing training programs preferred • Agency experience strongly preferred

🏖️ Benefícios

• Paid for 5 days while working only 4 days a week • Career growth and learning opportunities • Additional perks from the client