Client Success Specialist

🕒 Julho 24

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Outsourcey

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2024

🤝 B2B

🛍️ Comércio Eletrônico

B2B • eCommerce • IT outsourcing

A Outsourcey é uma agência líder em recrutamento remoto, especializada em conectar empresas com talentos offshore qualificados. Eles simplificam o processo de terceirização para empresas que vão desde startups até grandes corporações da Fortune 500, oferecendo soluções de pessoal flexíveis, sem contratos de longo prazo ou taxas de instalação. Aproveitando uma vasta rede de profissionais qualificados, a Outsourcey ajuda os clientes a reduzir custos operacionais enquanto melhora a eficiência e escalabilidade, garantindo que as empresas possam atender efetivamente às suas demandas de projetos em várias indústrias.

Descrição

• Handle inbound calls for general inquiries, assist with basic concerns, and schedule meetings with the appropriate members of the management team. • Serve as the primary point of contact for prospective and current clients • Communicate with parents regarding tutoring progress, scheduling, questions, and concerns • Coordinate communication between parents, tutors, and internal staff • Collect, organize, and distribute student progress reports • Assist with client retention by maintaining regular communication with families and ensuring a positive customer experience • Resolve routine customer questions while escalating more complex situations to management when appropriate • Follow established communication playbooks to ensure consistent messaging and customer service • Generate new leads through platforms such as Thumbtack, Nextdoor, and other online lead sources • Monitor lead platforms daily for prospective clients actively seeking tutoring services • Respond promptly to inbound inquiries through messaging, phone calls, and email • Qualify prospective clients and determine their tutoring needs • Schedule consultations and appointments for management and educational staff • Maintain accurate records within the CRM and update all customer interactions • Track follow-up activities and ensure timely communication with prospective and current clients • Perform administrative tasks including scheduling, data entry, document.

🎯 Requisitos

• Min 2.5 Years of Proven Experience in customer service, client success, executive assistance, administrative support, sales support, or operations • Excellent verbal and written communication skills with a warm, professional, and confident phone presence • Strong relationship-building and customer service skills • Experience scheduling appointments and managing calendars • Comfortable communicating with parents, educators, and professionals • Experience generating and qualifying leads through online platforms, social media, marketplaces, or similar channels • Ability to confidently conduct initial conversations with prospective clients and determine when to escalate opportunities • Proficiency with CRM systems, Microsoft 365 (Outlook, Word, Excel), Google Workspace, Zoom, and other cloud-based business applications • Strong organizational skills with exceptional attention to detail • Ability to prioritize multiple responsibilities while maintaining accuracy • Self-motivated with the ability to work independently and solve problems with minimal supervision • Positive attitude, high energy, and a genuine passion for helping families and students • Previous experience in education, tutoring, customer success, or service-based businesses is preferred but not required.

🏖️ Benefícios

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.