Intake Manager

🔥 7 horas atrás

🌵 Arizona, Florida, +1 estados a mais – Remoto

🌵 Arizona – Remote 🐊 Florida – Remote ⛷️ Utah – Remote

💵 $68.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 20%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Publicada recentemente.
• As vagas desta empresa costumam ser preenchidas em 27 dias.
• 13 vagas abertas para uma equipe de 14 pessoas.

Candidatar-se

Encontrar Vagas Remotas Similares

Ovation Law Firm

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

🚘 Automotivo

🏥 Saúde

📦 Logística

Automotive • Healthcare • Logistics

Ovation Law Firm é um escritório de advocacia de lesões pessoais com sede na Califórnia, que representa vítimas de acidentes e lesões em todo o estado. O escritório se concentra em acidentes de carro, caminhão, transporte por aplicativo (Uber) e motocicleta, lesões de pedestres e mordidas de cães, lesões na medula espinhal e questões de 'lemon law'. A Ovation oferece representação com honorários de contingência (os clientes não pagam nada a menos que o escritório vença), lida com os custos iniciais do caso, fornece disponibilidade 24/7, avaliações gratuitas de casos, possui vários escritórios na Califórnia e está disposta a se encontrar com os clientes em sua localização; também coordena com co-advogados licenciados para assuntos fora do estado.

Descrição

• Lead and develop Intake Supervisors and ensure consistent management of frontline Intake teams • Own performance across conversion, productivity, quality, service, attendance, adherence, and client-experience measures • Set performance expectations and hold leaders accountable through coaching, action planning, and performance management • Review operational trends and implement corrective or preventive action for performance, process, or client-experience gaps • Partner with Quality Assurance, Training, and Workforce Management on staffing, readiness, quality, and operational improvement • Resolve escalated client, employee, workflow, and performance matters requiring management-level decisions • Ensure SOPs, scripts, qualification standards, and process changes are implemented and followed consistently • Work closely with HR and senior leadership to improve operational efficiency, strengthen team performance, and deliver an exceptional experience for prospective clients

🎯 Requisitos

• 5+ Years of leadership experience in sales, intake, contact center operations, or another high-volume operational environment • Experience directly managing and developing frontline supervisors or team leaders • Demonstrated success managing KPIs, driving operational performance, and improving team productivity and results • Strong experience with coaching, performance management, accountability, and employee development • Proven ability to analyze operational data, identify performance trends, and implement effective solutions • Experience managing escalations and making sound decisions in challenging or time-sensitive situations • Strong organizational, analytical, communication, and problem-solving skills • Ability to manage competing priorities and lead multiple teams in a fast-paced, performance-driven environment • Ability to collaborate effectively with cross-functional departments and senior leadership • Strong judgment, professionalism, and the ability to maintain accountability while fostering a positive team culture • Experience in personal injury law, legal intake, or a law firm environment (preferred) • Experience with Salesforce, Five9, or comparable CRM and contact center technologies (preferred) • Background managing sales-oriented or revenue-generating contact center operations (preferred) • Experience working in a rapidly growing organization undergoing operational expansion (preferred) • Experience implementing operational improvements, developing leadership teams, and scaling high-performing departments (preferred) • Experience partnering closely with Quality Assurance, Training, Workforce Management, HR, and senior leadership (preferred)

🏖️ Benefícios

• 12 PTO days per year • Health, dental, and vision insurance benefits • Opportunity to work closely with senior leadership and directly influence the firm's operational growth • Leadership role with the opportunity to build, develop, and scale high-performing teams • Supportive and collaborative work environment with opportunities for professional growth and advancement

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo