Enterprise Customer Success Manager

🕒 Outubro 3

🏈 Alabama, California – Remoto

🏈 Alabama – Remote 🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 13%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Overflow

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

⚖️ Jurídico

💳 Fintech

💰 $10.000.000 Series A em 2021-07

Consulting • Legal • Fintech

Estamos em uma missão para inspirar o mundo a doar, ajudando organizações sem fins lucrativos a aceitar doações de ações e criptomoedas com facilidade.

Descrição

• Serve as the named Enterprise Customer Success Manager for a focused book of complex, high-value partner organizations • Act as a strategic partner to executive leadership and manage account health, retention, and growth • Build relationships with Executive Pastors, CFOs, Finance Committees, Operations, IT, and Communications • Host four structured giving reviews per year with executive stakeholders at each Enterprise partner • Maintain monthly check-ins with each partner • Visit partner accounts at or near launch and at least once a year thereafter • Flag risks early, manage the renewal pipeline in HubSpot, and execute tailored churn-save strategies • Develop and execute expansion strategies and identify strategic upsell opportunities • Build annual partner strategies and contribute best-practice playbooks to the Customer Success team • Mentor and support junior Customer Success Managers • Share structured customer feedback, product gaps, trends, and innovation opportunities with Success leadership and Product • Educate Enterprise partners on new product releases and roadmap developments • Achieve KPIs of 110% NRR, 90% GRR, and 90% on-time renewal closure

🎯 Requisitos

• 5+ years in account management, customer success, or a strategic sales role • Proven experience managing large, complex, multi-stakeholder organizations • Demonstrated ability to build and maintain relationships with executive-level stakeholders in churches, including in-person • Strong independent judgment and ability to navigate difficult partner situations without close direction • Strategic thinking and tailored problem-solving skills beyond playbook execution • Strong pipeline management and renewal forecasting skills in HubSpot or comparable CRM • Alignment with Overflow's mission and values • Willingness and ability to travel to visit partner accounts • Experience with HubSpot or comparable CRM • Nice to have: background in church operations, stewardship, or generosity consulting at scale • Nice to have: experience contributing to team playbooks or mentoring junior team members

🏖️ Benefícios

• Competitive base salary and equity • Excellent medical, dental, and vision coverage for employees and dependents • Generous paid time off and company holidays • Paid parental leave • 401(k) retirement plan • Dedicated mental health and therapy stipend to support personal well-being • Team retreats and intentional in-person gatherings throughout the year

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