Enterprise Customer Success Manager

🕒 Abril 2

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Overstory

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

⚡ Energia

☁️ SaaS

Artificial Intelligence • Energy • SaaS

A Overstory é uma empresa que fornece inteligência acionável sobre vegetação para concessionárias de energia, visando um gerenciamento de energia mais seguro e confiável. Seu software ajuda as concessionárias a otimizar recursos, mitigar riscos relacionados à vegetação e preparar seus programas operacionais para o futuro, possibilitando uma gestão de infraestrutura mais inteligente e baseada em dados. A Overstory utiliza tecnologia avançada e análises para auxiliar na gestão da vegetação, um fator importante nas interrupções de energia e incêndios florestais. Eles colaboram com concessionárias para desenvolver soluções que se integram perfeitamente aos fluxos de trabalho já existentes.

Descrição

• Manage 1-3 of our most strategic accounts in California, serving as their primary point of contact and trusted advisor. • Strengthen and expand relationships with key stakeholders, continuously understanding their evolving needs and what drives success for their organization. • Coordinate with technical teams to ensure feasible planning and on-time, high-quality execution throughout the delivery season. • Drive change management and adoption - working closely with customer teams to embed Overstory into their workflows, build internal champions, and ensure the product delivers lasting value across the organization. • Work closely with the product team to inform the roadmap. Because of your deep proximity to customer needs, you will have a meaningful opportunity to shape how the product evolves. • Identify and execute on expansion opportunities - including upsells and new product adoption - to grow the strategic value of each account.

🎯 Requisitos

• You have worked with California-based utilities. • You have a demonstrated track record of driving real outcomes in the utility sector - including measurable operational improvements, successful program rollouts, and organizational change that sticks. • You have experience leading change management efforts within large, complex utility organizations - navigating stakeholders, building buy-in across levels, and turning new technology or processes into lasting workflow adoption. • You have 5+ years of experience in a customer-facing role, with a track record of successfully managing complex projects from start to finish. • Commercial experience that has contributed to business growth - whether in customer success, consulting, or an equivalent role.

🏖️ Benefícios

• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis. • Flexible working environment with a lot of autonomy. We build our work days around our lives, not the other way around. • Other benefits like a remote working budget, an educational budget and time to develop new skills. • To be surrounded by an excellent, vibrant, smart team who have each other's back and believe in a culture of openness, tolerance and respect. • Equity and a competitive salary