Partner Success Enablement Manager

🕒 Outubro 26

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $110.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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YONDR

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

💼 Consultoria

🏥 Saúde

🏨 Hospitalidade

Consulting • Healthcare • Hospitality

A YONDR é uma empresa dedicada à criação de espaços sem a presença de celulares ao redor do mundo, permitindo que a conexão genuína, o foco e a criatividade floresçam sem a distração da tecnologia. Eles colaboram com educadores, artistas, organizações e indivíduos, proporcionando soluções como o Yondr Pouch e o Yondr Home Tray, que são usados em diversos ambientes, incluindo escolas, shows, eventos de comédia e locais de trabalho. A YONDR tem como objetivo promover ambientes onde as pessoas possam estar mais presentes, produtivas e intencionais com o uso de seus dispositivos.

Descrição

• Establish and maintain Partner Success standards, best practices, and ways of working • Develop, implement, and own onboarding, training, and ongoing development programs • Create and maintain playbooks, guides, templates, resources, and other execution tools • Identify knowledge, skill, and performance gaps and develop programs to address them • Provide coaching and ongoing support to Partner Success team members and leaders • Create knowledge-sharing and continuous-learning opportunities • Define competencies, expectations, and success measures for Partner Success roles • Apply customer success principles to partner communications and experiences • Establish practices supporting long-term relationships, retention, growth, engagement, satisfaction, advocacy, and referrals • Develop partner-facing programs, communications, resources, and community initiatives • Establish and track Partner Success KPIs with Regional managers • Gather partner feedback and translate insights into recommendations • Align Partner Success strategy with Marketing initiatives, messaging, campaigns, content, and communications • Partner with Sales to create a seamless transition from business development through onboarding and ongoing success • Collaborate with Operations, Product, Finance, and other teams to resolve partner-experience challenges • Ensure company changes are communicated and incorporated into training and resources • Evaluate workflows and improve efficiency, consistency, and partner experience • Track enablement effectiveness and business impact • Lead enablement for new programs, processes, tools, and organizational changes • Translate complex information into practical guidance and actionable resources

🎯 Requisitos

• 6+ years of experience in Partner Success, Customer Success or a related field in Education or EdTech • 2+ years of experience in a senior-level role with responsibility for training, coaching, enablement, or team development • Experience building and implementing training, onboarding, or enablement programs • Strong understanding of partner/customer lifecycle management and relationship development • Demonstrated ability to collaborate effectively across multiple functions • Strong project management and organizational skills • Excellent written and verbal communication skills • Comfortable working in a fast-paced, evolving environment with a high degree of autonomy • Candidates located in the Eastern Time Zone are prioritized • Must not require employment visa sponsorship now or in the future

🏖️ Benefícios

• 100% paid medical coverage plan option for employees and access to 15+ plan types, including PPO, HMO and HDHP • Dental and vision and ancillary benefits such as short-term disability, long-term disability and life insurance • Generous PTO for rest and recharge throughout the year • 12 weeks of paid parental leave • 1 week paid holiday break at the end of December, for a company-wide closure • 11 additional nationally recognized holidays • 401(k) offering • Tech tool preference, including choice of PC or Mac • Hybrid employees receive catered lunch twice a week

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