Senior Account Manager

🕒 Maio 8

🏈 Alabama, Arizona, +22 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $100.000 - $115.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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Packback

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

📚 Educação

🤖 Inteligência Artificial

☁️ SaaS

💰 Private equity em 2024-04

Education • Artificial Intelligence • SaaS

A Packback é uma empresa de tecnologia educacional que oferece uma plataforma orientada pela pedagogia, impulsionada por IA, para discussões estudantis baseadas em investigação, feedback de escrita em tempo real e prevenção de originalidade/plágio para instituições de ensino fundamental, médio e superior. A plataforma SaaS automatiza feedback formativo e assistência de correção, integra-se com sistemas de gerenciamento de aprendizagem e enfatiza o uso responsável e transparente de IA para melhorar o engajamento dos estudantes, habilidades de escrita e resultados de aprendizado.

Descrição

• Manage a portfolio of 20-40 accounts across the customer lifecycle (Onboarding, Fulfillment, Renewal, Upsell). Anticipate this portfolio will include multiple key accounts, accounts with growth opportunities, and accounts with complex Deal Strategies. • Maximize customer value by guiding institutions towards full platform adoption and achieving their desired learning outcomes. • Translate data-driven insights into actionable strategies and compelling presentations, effectively aligning stakeholders with account priorities and needs. • Build and maintain strong, collaborative relationships with key stakeholders at various levels within each institution (e.g.,Superintendents, Provosts, Deans, administrators, instructional designers,etc) • Monitor customer adoption rates and collaborate with Project Leads and Key Decision Makers (KDMs) to develop strategic plans for increased platform utilization. • Plan and coordinate engaging professional development workshops and seminars to educate faculty and teachers on integrating Packback into their curriculum and leveraging instructional AI. • Communicate event goals and requirements to Curriculum Success Managers (CSMs) who will execute the training sessions. • Proactively monitor contract health scores and identify accounts at risk of churn. • Implement targeted interventions to address specific customer challenges and enhance overall satisfaction. • Serve as a subject matter expert on all Packback platform features and updates. • Maintain a deep understanding of Packback's AI-driven features and user experience enhancements. • Identify and build repeatable solutions for known problems, especially as this pertains to new systems being built. • Travel domestically up to 40% to meet with key decision-makers

🎯 Requisitos

• 5+ years of experience in Account Management for education technology with a track record of multi-threading and building relationships with executive level stakeholders (e.g. Provosts, VPAA, etc.) • Demonstrated success managing and growing complex enterprise accounts with multiple stakeholders with various contract lengths • Proven track record of meeting or exceeding revenue retention and expansion goals (e.g., NRR, GRR, upsell/cross-sell targets) • Prior experience as an educator is a plus. • Experience partnering with a Customer Success Manager and working cross-functionally with Sales, Product, Support, and Marketing teams to drive customer outcomes. • Strong understanding of the Higher Education landscape, including institutional decision-making structures, academic workflows, and technology adoption challenges • Willingness to travel as required (up to 30% of time).

🏖️ Benefícios

• 12 weeks of paid leave for welcoming new children • Multiple Health and Welfare Benefit Options (Medical, Dental, Vision) • 401k plan (with employer matching) • Flexible + Remote Work Opportunities • Unlimited Paid Time Off (PTO) • Employer Assistance Program (EAP) • Calm and DoorDash subscriptions