Senior IT Support Engineer

🕒 Julho 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $60.000 - $105.000 / ano

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

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Parachute Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2015

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Parachute Health é uma empresa de tecnologia em saúde que fornece uma plataforma SaaS para digitalizar e agilizar o pedido de Equipamento Médico Durável (DME) e a prescrição eletrônica (ePrescribing). Sua plataforma conecta clínicos, fornecedores de DME/HME e pagadores para acelerar a entrada de pedidos, automatizar registro (incluindo digitalização de fax baseada em IA), integrar com EHRs e ERPs, e melhorar a precisão e conformidade dos pedidos. A Parachute enfatiza segurança e conformidade regulatória (HIPAA, SOC 1/2, HITRUST) enquanto atende clientes B2B na área da saúde ao longo do continuum de cuidados.

Descrição

• Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning, troubleshooting tickets, and end-user support. • Help manage our macOS laptop fleet, MDM enrollment, configuration, software deployment, and compliance baselines. • Troubleshoot connectivity, hardware, software, and authentication issues across Mac, Linux, and Windows environments. • Document fixes, runbooks, and FAQs to help the team scale. • Assist with Okta administration, user lifecycle, group management, SSO/MFA configuration, application assignments, and access reviews. • Help run periodic access reviews and collect audit evidence. • Support ZScaler operations, policy review, bypass requests, log analysis, and user troubleshooting. • Help maintain DLP policies and triage alerts for potential data exfiltration. • Assist with WAF rule review, false-positive tuning, and traffic analysis (AWS WAFv2 / Akamai). • Support SIEM operations in Splunk/Wazuh by querying logs, building dashboards, and tuning alerts. • Write and maintain scripts to automate repetitive IT/Security tasks - log analysis, evidence collection, ticket enrichment, account hygiene, and reporting. • Build small tools that make the team faster (no full-stack development required). • Contribute to and use AI/agentic workflows the team has built (MCP servers, Claude-based runbooks) to accelerate investigations.

🎯 Requisitos

• Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Information Assurance, IT Management, or a related field. • Scripting experience is required. You can write working scripts in at least one of: Bash, Python, or PowerShell. You don't need to be a software developer, but you should be comfortable automating tasks with code. • Working knowledge of the Linux command line, file system navigation, permissions, process management, log inspection (grep, awk, sed, tail, journalctl). • Comfort with macOS as a daily-driver OS and basic troubleshooting on Mac. • Solid IT troubleshooting fundamentals, networking basics (DNS, DHCP, VPN, TLS), authentication flows (SAML, OAuth, MFA), and hardware/software support. • Comfort using Git, GitHub, and the terminal. • Actively follows trends in IT, cybersecurity, and AI, with a strong desire to experiment with new tools. • Strong written communication; you can document what you did so others can use it. • Must reside in the U.S.

🏖️ Benefícios

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums. • Employer HSA Contribution: Company-funded contributions to your Health Savings Account. • 401(k) Retirement Plan • Equity Incentive Plan • Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance. • Remote-First Culture: We are remote-first with dedicated NYC office and reimbursement options for co-working spaces. • Flexible Vacation Policy • Summer Fridays: 5 additional Fridays off during the summer (separate from PTO). • Home Office and Wellness Stipend • Monthly Internet Stipend • Annual Learning and Development Stipend