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Provider Success Manager

Vaga não está no LinkedIn

🕒 Agosto 18

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $115.000 - $145.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Publicada na página de carreiras da Paradigm Health, não em um site de vagas

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Paradigm Health

51 - 200 funcionários

🏥 Saúde

💊 Farmacêutico

☁️ SaaS

💰 $203.000.000 Series A em 2023-02

Healthcare • Pharmaceuticals • SaaS

A Paradigm Health é uma empresa de pesquisa clínica que reestrutura os ensaios clínicos em torno do cuidado ao paciente, combinando tecnologia e serviços para apoiar patrocinadores e locais de pesquisa. Sua plataforma e ofertas incluem otimização de protocolo em tempo real, viabilidade e seleção de locais, identificação e aceleração de inscrição de pacientes, coleta e entrega de dados de ensaios e soluções de evidência pós-aprovação/estágio avançado. A Paradigm integra-se diretamente com organizações de prestadores de saúde para agilizar a colaboração, melhorar os resultados de inscrição e reduzir o fardo operacional sobre as equipes de pesquisa. A empresa se posiciona como uma ponte entre prestadores e patrocinadores para tornar a pesquisa clínica mais eficiente, centrada no paciente e escalável.

Descrição

• Establish and facilitate frequent, high-quality communication with health system research teams and leadership about partnerships, projects, and strategic goals • Assess health system partners’ clinical research strengths and limitations and formulate recommendations • Coordinate with sales, marketing, product, engineering, and clinical teams to achieve partner goals and satisfaction • Ensure health systems successfully leverage Paradigm solutions and products to drive patient impact • Curate and promote clinical research partnership opportunities between sponsor partners and network sites • Influence health system partners to participate in cross-network programming and events • Collect customer product feedback and advocate for strategic product enhancements in product planning • Own post-MSA contracting, including subscription renewals, upsell SOWs, and other agreements

🎯 Requisitos

• Minimum 4 years of experience in a combination of SaaS client service delivery, contracting, and relationship management at healthcare systems; healthcare clinical operations; or related areas • Clinical trial operations experience and familiarity with key research processes, tools, and stakeholders is a plus • Experience with CRM systems such as HubSpot or Salesforce • Experience with project management tools such as Monday, MS Project, or Smartsheet • Experience with development tools such as JIRA and Confluence • Strong track record working across clinical, technology, and business teams on complex initiatives • Proven ability to lead partnerships with external executive stakeholders and client/internal leadership teams • Proven ability to manage and influence end-to-end customer relationships independently with limited day-to-day guidance • Measurable record of driving account performance through KPIs • High responsiveness, reliability, and integrity • Decisiveness, strong judgment, analytical, and problem-solving skills • Excellent time-management skills • Strong interpersonal and communication skills, especially across cross-functional teams • Willingness to travel up to 30% • Equal employment opportunity for all qualified applicants • Must be legally authorized to work in the United States • Must not require visa sponsorship to work in the United States

🏖️ Benefícios

• Equity • Remote work arrangement

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Desenvolvido por Lior Neu-ner. Adoraria receber seu feedback — entre em contato por DM ou pelo e-mail support@remoterocketship.com
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