Solutions Engineer – Post-Sales, Implementation

🕒 Maio 8

🏄 California – Remoto

🏄 California – Remote

💵 $120.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Paragon

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

☁️ SaaS

🤝 B2B

🔌 API

💰 $5.502.500 Venture Round - Paragon em 2024-10

SaaS • B2B • API

A Paragon é uma plataforma de infraestrutura de integração que permite que empresas de SaaS e IA construam, incorporem e escalem conectores de produtos e fluxos de automação. Ela fornece mais de 130 conectores pré-construídos, portais de conexão incorporáveis, autenticação gerenciada, pipelines de sincronização, ações em tempo real e primitivas de orquestração para suportar casos de uso de ingestão, sincronização bidirecional, acionamento de ferramentas por agentes de IA, entre outros. A Paragon é focada em desenvolvedores e preparada para empresas, oferecendo opções de nuvem, auto-hospedagem e implantação avançada com conformidade SOC 2 Tipo 2 e GDPR.

Descrição

• Directly engage with customers to own their onboarding process, helping them quickly learn and gain value from our platform. • Collaborate extensively with the Support team to efficiently diagnose and resolve technical issues. • Work alongside the Customer Success team to ensure Paragon customers see meaningful value from their product implementation. • Pair and partner with customers as they develop integrations, install our SDK, build syncs and actions, and author script-based workflows - ensuring they implement Paragon optimally and with an eye towards scale. • Work alongside the Success, Engineering, Product, and Marketing teams to synthesize customer feedback into actionable product enhancements. • Participate in strategic planning sessions with Customer Success, Support, and Product to ensure successful customer implementations and renewals. • Contribute to the development and refinement of our help center, marketing materials, and documentation, ensuring technical accuracy and usefulness. • Drive initiatives aimed at improving customer adoption and product usability. • Create and maintain technical documentation and training resources that empower both customers and internal teams. • Advocate for and implement solutions that enhance both the product and the customer experience.

🎯 Requisitos

• 3+ years of experience Technical Solutions / Support role in a B2B SaaS environment, involving extensive customer interaction. • Strong technical prowess with 2+ years coding, with strong grasp of a single language (e.g. NodeJS, Python, Ruby); experience working with APIs and API documentation; adept at managing and resolving complex system issues efficiently. • Excellent communication skills, capable of effectively collaborating with both technical and non-technical teams, making complex technical concepts easy to understand for any stakeholder. • A proactive problem-solver, consistently seeking ways to improve customer satisfaction and product functionality. • Solid project management skills, with meticulous attention to detail and a capacity to handle multiple priorities.

🏖️ Benefícios

• Comprehensive Benefits: We offer competitive health, dental, and vision insurance plans to keep you and your loved ones covered. • Unlimited PTO: We believe in work-life balance and offer unlimited paid time off to promote personal well-being and relaxation.