Customer Success Manager, Large & Enterprise

Vaga não está no LinkedIn

🕒 Julho 2

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $80.000 - $110.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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ParentSquare

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2011

📚 Educação

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

ParentSquare é uma plataforma de comunicação unificada, aprimorada por IA, desenvolvida especificamente para escolas K–12 e distritos. Ela centraliza notificações em massa, mensagens de sala de aula e individuais, formulários e autorizações, ferramentas de presença, sites escolares, entrega segura de documentos, pagamentos e análises para otimizar o engajamento entre educadores, famílias e funcionários. A plataforma enfatiza tradução bidirecional, integrações SIS, privacidade de dados e fácil integração, e é oferecida como um serviço de software utilizado por distritos e escolas para melhorar o engajamento familiar e os fluxos de trabalho operacionais.

Descrição

• Proactively own and manage the success of a portfolio of enterprise-level customer accounts with particular expertise of the Texas customer market • Develop ongoing success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio • Support customer’s launch through data integration and system configuration in partnership with implementation team • Identify opportunities to drive customer value through successful product adoption, best practice sharing and regular demonstration of ROI • Being an expert on the product and consistently generating excitement for enhancements while keeping the customer informed of updates; facilitate demos, additional training and rollout support as needed • Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude • Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships • Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience • Traveling to at least 1 conference per year and at least 1 community connect each quarter

🎯 Requisitos

• 2+ years of relevant Customer Success Manager or Account Manager experience • 2+ years of K12 EdTech experience working with large district implementations • Experience with school communication tools, integration tools and/or SIS a plus • Excellent communication skill and attention to detail • Project management and ability to prioritize tasks in a fast moving dynamic environment

🏖️ Benefícios

• Employer-paid health insurance (including dependent coverage) • An employer-matched 401K retirement savings program from day 1 • Paid Parental Leave • Stock options • Health + wellness reimbursements • PTO that increases each year • 15 paid holidays, including your birthday! • All tools and equipment needed for home office