GSI Partnerships Manager

🕒 Maio 20

🗽 New York – Remoto

🗽 New York – Remote

💵 $180.000 - $250.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💰 Gerente de Contas

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Parloa

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💰 Series B em 2024-04

A Parloa é uma empresa global líder em IA com a visão de tornar cada interação com o cliente tão fácil quanto conversar com um amigo. Nós potencializamos a experiência de atendimento ao cliente com nossa Plataforma de Gerenciamento de Agentes de IA. Esta plataforma de nível empresarial automatiza centros de contato, aproveitando todo o poder da IA generativa de forma segura e confiável no contexto de interações de consumo. Ela combina agentes pessoais de IA altamente qualificados que se envolvem em conversas naturais e únicas com cada cliente, junto com assistência de IA para agentes humanos quando eles entram na linha. Marcas globais confiam na Parloa para se conectarem com seus clientes, assegurando que eles se sintam ouvidos por meio de experiências excepcionais que aumentam a satisfação, incentivam vendas e constroem lealdade. A Parloa foi fundada em 2018 por Malte Kosub e Stefan Ostwald com escritórios em Berlim, Munique e Nova Iorque.

Descrição

• Identify, recruit, and grow GSIs globally (Accenture, Deloitte, TCS, Infosys, Capgemini, Wipro, etc.) as strategic partners, ensuring consistent activation across regions. • Develop and execute joint business plans with GSI partners, aligning on market strategy, solution roadmaps, consumption targets, and account pursuits - this by industry and region. • Build consumption Programs of Parloa solutions by embedding our Conversational and Agentic AI capabilities into large-scale GSI-led transformation programs. • Develop and package joint IP and industry-specific offerings that combine Parloa’s AI platform with GSI expertise to address vertical use cases (e.g., banking compliance, telco CX, healthcare automation). • Enable GSI partner success by aligning sales, solution engineering, product, and enablement teams to accelerate onboarding, training, and certification. • Ensure global scalability of GSI partnerships by replicating best practices, fostering knowledge-sharing, and building repeatable frameworks across regions. • Influence C-level relationships within GSIs to secure executive sponsorship, joint investments, and long-term strategic alignment. • Collaborate cross-functionally with Parloa Sales, Marketing, Product, and Customer Success to ensure seamless integration of GSI-led opportunities into Parloa’s growth engine.

🎯 Requisitos

• 10+ years of experience in strategic alliance management, partner sales, or GSI relationship management in enterprise software or SaaS. • Working at or with SAP AG in the past in this context if highly appreciated and differentiating due to the lately announced partnership. • Proven track record of building and scaling GSI alliances globally that deliver measurable revenue, consumption, and market impact. • Strong network within major GSIs (Accenture, Deloitte, Capgemini, Infosys, TCS, Cognizant, Wipro, etc.). • Expertise in Conversational AI, Agentic AI, and Customer Experience transformation — able to articulate Parloa’s differentiated value proposition to GSIs and their clients. • Experience designing joint IP and vertical-specific solutions with GSIs. • Strong commercial acumen: able to build and negotiate joint GTM agreements, revenue models, and consumption-based incentives. • Excellent communication, negotiation, and stakeholder management skills — comfortable presenting to executive leadership. • Strategic thinker with operational discipline: capable of balancing long-term alliance development with near-term sales execution.