Patient Outreach Coordinator

🕒 Julho 23

🌽 Illinois – Remoto

🌽 Illinois – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

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PatientIQ

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

💰 $20.000.000 Series B em 2022-05

Consulting • Logistics • Marketing

A PatientIQ é uma plataforma de saúde focada em eficiência clínica e resultados dos pacientes. A empresa oferece soluções integradas ao prontuário eletrônico para implantação de programas de resultados relatados por pacientes e condução de estudos clínicos. Com sistemas como o ClinicalPRO e o ResearchPRO, a PatientIQ busca otimizar a coleta e análise de dados de resultados dos pacientes, atendendo a sistemas de saúde, práticas especializadas e empresas de dispositivos médicos. Confiada por mais de 700 organizações líderes em saúde, a PatientIQ melhora o cuidado com o paciente por meio de soluções escaláveis e automatizadas, aproveitando dados de resultados para melhoria da qualidade e avanços em pesquisa.

Descrição

• Respond to inbound support inquiries from clinical users via phone, email, and chat in a timely and professional manner • Troubleshoot platform issues, escalating complex technical problems to the appropriate internal team • Document all support interactions accurately in the ticketing system (HubSpot) • Identify recurring issues and surface patterns to the Customer Support lead for process improvement • Support onboarding of new clinical users by answering questions and guiding them through the platform • Maintain a deep understanding of PatientIQ's products to provide accurate, confident support

🎯 Requisitos

• 2+ years of experience in a customer support or call center role, preferably in healthcare or health tech • Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users • Demonstrated ability to manage high call/ticket volume while maintaining quality and professionalism • Experience using a CRM or ticketing system (HubSpot, Salesforce, Zendesk, or similar) • Nice to have • Experience supporting a SaaS platform or EHR in a clinical setting • Familiarity with healthcare workflows, clinical terminology, or patient-reported outcomes • Bilingual (English/Spanish) a plus

🏖️ Benefícios

• Mission-driven work. We're solving a hard problem that matters — improving patient outcomes through better data. Every person here is working on something real. • True idea meritocracy. Great ideas win, regardless of title. We encourage every team member to challenge the status quo. • World-class team. You'll work alongside people who are at the top of their fields in health tech, enterprise software, and clinical science. • Fast-growing. We're building the largest platform for healthcare providers and industry to collaborate — and we're just getting started. • Great benefits. Top-notch health, dental, and vision. 401(k). Flexible PTO — we trust you to take the time you need. Professional development stipends. • Real ownership. This is not a role where you maintain someone else's playbook. You'll build, shape strategy, and see your impact directly.