Director, Enterprise Process Management

🕒 Setembro 18

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $165.000 - $175.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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PCS Retirement

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💸 Finanças

🤝 B2B

Finance • B2B

A PCS Retirement é um provedor líder de soluções modernas e simplificadas para planos de aposentadoria, atendendo a uma ampla gama de clientes, incluindo poupadores individuais, empregadores, administradores terceirizados (TPAs), consultores financeiros e instituições. A empresa está entre as provedoras de planos de aposentadoria que mais crescem no país, oferecendo uma experiência sem conflitos com soluções personalizáveis e flexíveis. A PCS Retirement se concentra em elevar os negócios de planos de aposentadoria e fornecer suporte contínuo com integração de folha de pagamento 360 e serviço 24/7.

Descrição

• Define, document, manage, measure, and optimize end-to-end business processes and data governance frameworks • Identify opportunities to streamline workflows, eliminate waste, and improve quality • Lead root-cause analysis, gap assessments, and process mapping using tools such as Ishikawa Diagrams and SIPOC • Drive continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies • Co-lead accelerated end-to-end Kaizen events and coordinate execution and tracking of Just Do Its • Define process KPIs and SLAs and monitor performance using dashboards and analytics • Support end-to-end process and department-specific measurement scorecards • Partner with Process Leads in Operations and Service to transition improvements for execution • Perform process inventory and process maturity assessments • Lead process-related change initiatives, including training, communication, and adoption • Collaborate with IT and Product teams on system enhancements, automation, and digital transformation • Mentor and coach business partners on measurement, process improvement, and tracking improvements • Act as a primary decision-maker for processes assigned by the VP of Enterprise Process Management • Work with cross-functional teams across Product, Sales, Data Management, Implementation, Operations, Services, and Technology to drive transformation and measurable business outcomes

🎯 Requisitos

• Bachelor’s degree in Business, Operations, Engineering, or related field • 5–7+ years of experience in process management, data governance, operations, business analysis, or similar role(s) • Experience with process improvement methodologies (Lean, Six Sigma, BPM) • Knowledge of 401k, 403b, and/or 457 plans • Basic understanding of the full suite of retirement products and services • Proficiency with Microsoft Visio, Excel, PowerPoint, and Word • Working knowledge of workflow tools/applications • Working knowledge of Salesforce and reporting tools/features • Demonstrated experience driving successful business transformation with sustained measurable results • Ability to work independently and in a team environment • Ability to influence without authority and manage cross-functional teams • Change management and conflict resolution skillset • Excellent communication, facilitation, and stakeholder-management abilities • Strong analytical and problem-solving skills • Strong organizational and time management skills • Experience with creation and execution of Cost Benefit Analysis (CBA) • Uninterrupted virtual workspace for remote work • Family care in place during business hours • Internet speed of 50 MBps or better for individual use

🏖️ Benefícios

• 401(k) match • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Long-term disability • Paid time off • Reasonable accommodation for individuals with disabilities