Director, Account Management

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🕒 Ontem

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

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Pharmacy Data Management, Inc. (PDMI)

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1988

⚕️ Seguro de Saúde

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

Pharmacy Data Management, Inc. (PDMI) é uma empresa especializada em processamento e serviços de administração de dados farmacêuticos. Fundada em 1984, a PDMI oferece uma gama de serviços adaptados a Gerentes de Benefícios de Farmácia (PBMs) de marca própria, planos de saúde verticalmente integrados e sistemas hospitalares. A empresa enfatiza a transparência e fornece aos clientes acesso total aos seus dados 24 horas por dia, 7 dias por semana. A PDMI oferece Serviços Administrativos de Benefícios Farmacêuticos, Administração 340B, bem como Serviços de Cuidados Paliativos e Cuidados de Longa Duração, garantindo soluções eficientes e eficazes para seus clientes. A empresa se orgulha de sua independência de distribuidores e farmácias especializadas, permitindo um serviço imparcial sem agendas ocultas ou taxas.

Descrição

• Develop and implement a scalable Account Management operating model, including role structure, account segmentation, career tiering, governance processes, and measurable performance expectations. • Ensure Account Managers develop a deep understanding of client business needs, operational priorities, growth objectives, and market challenges to position PDMI as a strategic business partner. • Drive the evolution of client engagement from transactional reporting and raw data delivery toward insight-driven consultative partnership that demonstrates measurable business value and strategic impact. • Ensure Account Managers understand and effectively coordinate PDMI’s operational, technical, product, implementation, support, and service functions to deliver a unified and consistent client experience. • Establish a culture of ownership, accountability, strategic thinking, and proactive client leadership by implementing clear expectations, measurable standards, coaching frameworks, and consistent performance management practices. • Drive executive-level client engagement strategies that strengthen long-term partnerships and align PDMI solutions to evolving client business objectives. • Establish and standardize processes for managing client relationships, including contracts, quarterly business reviews, renewals, service agreements, and overall account governance to ensure consistency and reduce churn. • Partner with the Director of Enterprise Client Engagement to ensure Account Managers have necessary support for escalated or recurring client issues, ensuring timely resolution and alignment across internal teams. • Advocate for clients internally and collaborate cross-functionally with Product, IT and Operations to improve delivery, enhance client experience, and align on priorities. • Leverage data and insights to monitor account health, anticipate risks, inform decision-making, and provide regular reporting to leadership on performance and opportunities. • Ensure alignment across internal teams by communicating client objectives, priorities, and opportunities to support growth and improve overall client outcomes. • Maintain strong knowledge of PDMI products, services, and enhancements to effectively support clients and guide the team.

🎯 Requisitos

• Bachelor’s degree in business, communications, healthcare administration, or a related field required. • Advanced degree (e.g., MBA, MHA, or similar) preferred. • 8+ years in account management or customer success (healthcare IT or technical environment preferred). • 5+ years leading and developing client-facing teams required. • Experience driving retention, growth, and managing client lifecycle processes required.

🏖️ Benefícios

• Flexible Work: Fully remote opportunity with a company that cares.