Team Lead – Business Support Operations

🕒 Julho 24

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Peak Support

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2015

📦 Logística

📣 Marketing

💼 Consultoria

Logistics • Marketing • Consulting

A Peak Support é uma empresa de terceirização de processos de negócios (BPO) impulsionada por inteligência artificial que já recebeu prêmios e oferece suporte operacional e de experiência do cliente para empresas em todo o mundo. Ela estrutura e gerencia equipes de CX multilíngues que fornecem serviços de atendimento ao cliente, suporte técnico, confiança e segurança/moderação de conteúdo, serviços administrativos e contabilidade, suporte de vendas e marketing, além de soluções em Tecnologia e IA (chatbots, RPA, análise de sentimento, painéis de controle). Com localizações estratégicas nas Filipinas, Estados Unidos, Colômbia e Europa Oriental, certificações de segurança rigorosas (PCI, SOC 2) e uma abordagem baseada em dados, a Peak Support auxilia empresas a crescer, reduzir custos e melhorar a satisfação do cliente.

Descrição

• Lead, coach, and develop a small cross-functional team supporting Accounting, Talent Acquisition, and Compliance • Conduct regular one-on-one meetings, provide performance feedback, and support employee development • Foster a collaborative, accountable, and high-performing team culture • Monitor team productivity, quality, and service levels to ensure departmental goals are achieved • Support team members by removing obstacles and providing guidance on day-to-day operational challenges • Oversee the daily operations of the Accounting Support, Talent Acquisition, and Compliance Support functions • Ensure payroll support, client billing, recruitment, and compliance activities are completed accurately and within established timelines • Prioritize workloads and allocate resources based on changing business needs • Identify operational gaps and implement process improvements to increase efficiency and service quality • Ensure company processes, policies, and quality standards are consistently followed • Partner with Operations, Scheduling, Recruitment, Compliance, and other internal stakeholders to support organizational goals • Serve as the primary escalation point for operational issues requiring leadership support • Build and maintain strong working relationships across departments to ensure seamless collaboration • Communicate updates, priorities, and operational changes effectively with internal stakeholders • Monitor team performance, service levels, and key operational metrics • Analyze trends, identify improvement opportunities, and implement action plans • Ensure systems, records, and operational documentation remain accurate and up to date • Promote a culture of continuous improvement by encouraging new ideas and operational efficiencies

🎯 Requisitos

• 2+ years of experience leading or supervising teams in an operational, shared services, or business support environment • Experience leading a small team or supervising employees in a fast-paced environment • Strong leadership, coaching, and performance management skills • Excellent organizational, time management, and multitasking abilities • Strong analytical, problem-solving, and decision-making skills • Excellent verbal and written communication skills • Ability to build strong relationships with employees and cross-functional stakeholders • Proficiency in Microsoft Office

🏖️ Benefícios

• Exceptional work environment • Positive and encouraging culture • Performance-driven culture • Opportunities for growth • Fully remote since day one