Technical Support Representative – IT Help Desk

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🕒 Julho 28

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Peak Technologies, Inc.

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501 - 1000 funcionários

📦 Logística

🏭 Manufatura

☁️ SaaS

Logistics • Manufacturing • SaaS

A Peak Technologies, Inc. é uma fornecedora global de soluções de cadeia de suprimentos, força de trabalho móvel e automação ponta a ponta que modernizam fábricas, otimizam armazéns, apoiam lojas de varejo e reinventam serviços de campo e entrega de última milha. A empresa fornece hardware (impressoras, scanners, computadores móveis, tablets, rádios), software (Peak Analytics, ferramentas de visibilidade de ativos e gerenciamento de rotulagem/armazém) e serviços (impressão e rotulagem, mobilidade gerenciada, reparo de equipamentos, gerenciamento de projetos, gerenciamento de despesas de telecomunicações, integração de robótica/automação e inteligência de automação habilitada por IA). A Peak atende clientes dos setores de manufatura, armazenagem, varejo, saúde e transporte com uma combinação de dispositivo como serviço, serviços gerenciados, consultoria e suporte no local.

Descrição

• Respond to incoming support inquiries via phone, email, or ticketing system in a timely and courteous manner. • Analyze and troubleshoot technical issues reported by end-users, including hardware, software, and network problems. • Provide effective solutions to technical issues, guiding end-users through corrective steps or performing remote troubleshooting. • Escalate unresolved issues to appropriate IT personnel or vendors for further investigation and resolution. • Assist with the installation, configuration, and deployment of software applications and updates. • Document support tickets, resolutions, and procedures to build a knowledge base for future reference and training. • Provide basic training and assistance to end-users on software applications, systems, and IT best practices. • Monitor system performance and security to identify potential issues or vulnerabilities proactively. • Conduct routine maintenance tasks such as system updates, patches, and backups. • Follow established IT policies, procedures, and guidelines to ensure compliance and security.

🎯 Requisitos

• A bachelor's degree in Computer Science, Information Technology, or related field is preferred. • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) may be advantageous. • Prior experience in a technical support role or help desk environment is desirable. • Proficiency in troubleshooting hardware, software, and network issues. • Familiarity with operating systems (Windows, macOS, Linux), productivity software (Microsoft Office, G Suite), and remote support tools. • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. • Strong customer service orientation with a focus on providing a positive support experience to end-users. • Ability to analyze problems, identify root causes, and implement effective solutions. • Ability to collaborate with team members and other IT personnel to resolve complex issues and achieve common goals. • Willingness to learn and adapt to new technologies and procedures in a fast-paced environment.