Customer Success Manager

🕒 Março 31

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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PerformYard

SiteLinkedInTodas as Vagas

51 - 200 funcionários

👥 RH Tech

☁️ SaaS

🤝 B2B

💰 Seed Round em 2014-01

HR Tech • SaaS • B2B

O PerformYard é uma plataforma de software de gestão de desempenho flexível, projetada para simplificar processos relacionados a avaliações de colaboradores, gestão de metas, feedback contínuo e relatórios. Com o objetivo de criar uma cultura de alto desempenho, integra-se com ferramentas e sistemas de RH existentes para manter os dados dos colaboradores atualizados e facilitar o reconhecimento. PerformYard está particularmente focado em aprimorar a gestão de desempenho para ser fácil de usar, personalizável e acolhedor, oferecendo assistência especializada para garantir o alinhamento ideal com os planos de desenvolvimento de desempenho específicos da empresa.

Descrição

• Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue • Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term • Respond to phone calls and emails to support adoption, usage and expansion within the customer base • Meet or exceed aggressive responsiveness and quality goals • Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction • Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers • Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

🎯 Requisitos

• Bachelor's Degree • Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software • Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly • Enthusiastic and proactive self-starter with ability to communicate • Empathy for customer experience, and a desire to make customers successful • Understanding or previous use of CRM, Customer Success or Help software tools • Excited to operate in a fast paced start-up environment

🏖️ Benefícios

• medical, dental, and vision health insurance benefits w/ HSA plan • disability insurance • 401k plan • generous PTO • paid holidays • other benefits.