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Senior Onboarding Customer Success Manager

🕒 2 dias atrás

⛰️ Colorado – Remoto

infoinfo

💵 $87.000 - $116.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🗣️🇺🇸🇬🇧 Inglês obrigatório

De onde vem esta vaga

Publicada na página de carreiras da Ping Identity, não em um site de vagas

Vista pela primeira vez pelo Remote Rocketship 2 dias atrás

Ainda aberta no site da Ping Identity. Verificada 1 hora atrás.

Logo of Ping Identity

Ping Identity

1001 - 5000 funcionários

Fundada em 2002

💼 Consultoria

🏥 Saúde

📦 Logística

💰 $35.000.000 Series F - Ping Identity em 2014-09

Consulting • Healthcare • Logistics

A Content Conspiracy é uma agência de copywriting e design criativo. A empresa é especializada na produção de uma ampla gama de serviços de conteúdo e design que ajudam marcas a se destacar e a fazer sua voz ser ouvida. Suas ofertas incluem copywriting e edição para diversos fins, como relatórios anuais, histórias de marca e textos para web (web copy), além de serviços de conteúdo criativo e design, como design de logo e identidade visual, infográficos e web design. A Content Conspiracy também oferece serviços de treinamento e design instrucional por meio de workshops personalizados e treinamentos de comunicação empresarial. A empresa, ágil e remota, atua em Bengaluru, Mumbai e Boston, atendendo a uma grande variedade de clientes no mundo todo.

Descrição

• Lead customers through their Ping Identity journey • Ensure successful deployment and realization of customer value • Manage deployment strategy for a variety of customers • Plan, organize, and manage all phases of the deployment lifecycle to ensure delivery on schedule • Manage project goals, issues, risks, decisions, and action items • Collaborate with sales, product, support, customer stakeholders, and internal teams • Work with senior leadership, cloud service consultants, product management, engineering, and other project resources • Challenge, recommend, and redirect teams while managing client expectations • Analyze project goals, create plans, and drive project teams, customer stakeholders/SMEs, and third parties to achieve objectives • Transition customers from pre-sales through post-deployment support and then to the Customer Success Manager

🎯 Requisitos

• Deep expertise in leading the delivery of enterprise level Customer deployment projects • Management of technical projects consisting of both customer and vendor members and stakeholders • Understanding of the value proposition of Ping Identity • Ability to present to C-level executives (CIO, CEO, CTO, CISO, etc.) and technical subject matter experts • Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology • Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects • Ability to lead individuals, teams or multiple groups • Outstanding written and verbal communication skills • Planning and overseeing preparation and dissemination of project communications • ‘Player Coach’ mindset • Excellent people management skills, including the ability to influence, negotiate and achieve results • Proven expertise in managing conflicting priorities and escalations under pressure • Willingness to travel to client locations when needed (less than 25% travel)

🏖️ Benefícios

• Flexible, collaborative work environment • Employee Resource Groups • Regular company and team bonding events • Competitive benefits and perks • Global volunteering and community initiatives • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)

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Desenvolvido por Lior Neu-ner. Adoraria receber seu feedback — entre em contato por DM ou pelo e-mail support@remoterocketship.com
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