AI Customer Success Manager – SMB, Automotive

🕒 Abril 9

⛷️ Utah – Remoto

⛷️ Utah – Remote

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

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Podium

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

Podium é uma plataforma completa baseada em AI, desenvolvida para aprimorar as operações das empresas, impulsionando a conversão de leads, o marketing e o engajamento de clientes. Oferece soluções como chatbots com AI, gestão de reviews, SMS Marketing e agendamento para ajudar empresas a captar e converter leads com eficiência. A AI da Podium interage com potenciais clientes, automatiza tarefas rotineiras e gerencia comunicações em diversas plataformas, como Google, Facebook, SMS e sites de terceiros. É adaptada a setores como automotivo, varejo, saúde e bem-estar e serviços residenciais, apoiando empresas a transformar leads em vendas recorrentes.

Descrição

• Serve as the primary post-sales point of contact for a variety of small business customers • Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products • Help customers achieve maximum value from products and achieve business objectives • Responsible for identifying opportunities for upselling and cross-selling within existing accounts • Proactively engage with customers during the renewal process to secure renewals and drive customer retention. • Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage • Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience. • Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

🎯 Requisitos

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts. • Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels. • Excellent problem-solving and analytical abilities to understand and address customer challenges effectively. • Technically adept and able to grasp complex software concepts quickly • Empathetic and customer-centric mindset, committed to driving customer success • Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals. • Collaborative team player with the ability to work cross-functionally to achieve common objectives.

🏖️ Benefícios

• Open and transparent culture • Life insurance, long and short-term disability coverage • Paid maternity and paternity leave • Fertility Benefits • Generous vacation time, plus three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • 401k Plan • Bi-annual swag drops with cool Podium gear and apparel