Regional Customer Success Manager – Automotive

🕒 Outubro 6

🌽 Illinois – Remoto

🌽 Illinois – Remote

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Podium

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

Podium é uma plataforma completa baseada em AI, desenvolvida para aprimorar as operações das empresas, impulsionando a conversão de leads, o marketing e o engajamento de clientes. Oferece soluções como chatbots com AI, gestão de reviews, SMS Marketing e agendamento para ajudar empresas a captar e converter leads com eficiência. A AI da Podium interage com potenciais clientes, automatiza tarefas rotineiras e gerencia comunicações em diversas plataformas, como Google, Facebook, SMS e sites de terceiros. É adaptada a setores como automotivo, varejo, saúde e bem-estar e serviços residenciais, apoiando empresas a transformar leads em vendas recorrentes.

Descrição

• Own the success and health for a segment of Podium’s Automotive customers • Develop strategies that increase engagement and delight customers while mitigating churn • Partner with portfolio customers throughout their Podium journey to help them get the most out of Podium’s Interaction Management platform and deliver business goals • Ensure customer satisfaction, manage product adoption, and accelerate customer value • Travel 35–40% of the time • Serve as the primary post-sales point of contact for small business customers • Drive and increase adoption and utilization of Podium products • Help customers achieve maximum product value and business objectives • Identify upselling and cross-selling opportunities within existing accounts • Engage customers during renewal processes to secure renewals and drive retention • Understand customer business objectives and industry challenges; conduct check-ins and offer usage-optimization solutions • Handle customer inquiries, issues, and escalations while proactively addressing challenges • Build customer relationships, act as a trusted advisor and advocate, and relay feedback to product and engineering teams

🎯 Requisitos

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts • Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels • Excellent problem-solving and analytical abilities to understand and address customer challenges effectively • Technically adept and able to grasp complex software concepts quickly • Empathetic and customer-centric mindset, committed to driving customer success • Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals • Collaborative team player with the ability to work cross-functionally to achieve common objectives • A growth-oriented approach to AI • Experience with customer success platforms and tools • Familiarity with CRM and customer support software • Knowledge of online reputation management and customer feedback processes

🏖️ Benefícios

• Open and transparent culture • Life insurance, long and short-term disability coverage • Paid maternity and paternity leave • Fertility Benefits • Generous vacation time, plus three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • 401k Plan • Bi-annual swag drops with cool Podium gear and apparel • Join the leaders in AI agents • Unlock career-defining growth • Build with world-class talent • Make a real impact on local businesses

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