Senior Manager, Customer Success – Automotive AI

🕒 Outubro 23

⛷️ Utah – Remoto

⛷️ Utah – Remote

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

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Podium

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

Podium é uma plataforma completa baseada em AI, desenvolvida para aprimorar as operações das empresas, impulsionando a conversão de leads, o marketing e o engajamento de clientes. Oferece soluções como chatbots com AI, gestão de reviews, SMS Marketing e agendamento para ajudar empresas a captar e converter leads com eficiência. A AI da Podium interage com potenciais clientes, automatiza tarefas rotineiras e gerencia comunicações em diversas plataformas, como Google, Facebook, SMS e sites de terceiros. É adaptada a setores como automotivo, varejo, saúde e bem-estar e serviços residenciais, apoiando empresas a transformar leads em vendas recorrentes.

Descrição

• Lead and develop a team serving Podium’s enterprise automotive customers • Set priorities, coach executive communication and problem solving, and hold the team accountable for adoption, customer outcomes, retention, and growth • Advise dealer group executives, owners, and general managers on applying AI to improve operations • Translate business priorities into practical plans with milestones, owners, and success measures • Lead discovery into sales and service workflows and identify required process, role, handoff, and human-oversight changes • Oversee AI deployments and adoption across multiple locations with onboarding and technical teams • Partner on readiness, rollout, training, and ongoing improvement • Build business cases for AI and demonstrate results through executive reviews • Analyze performance data, diagnose gaps, and recommend actions • Own portfolio retention and growth, identify risks, lead recovery plans, and partner with Sales on expansion • Bring customer insights to Product and Engineering and coordinate resolution of critical issues • Build repeatable discovery methods, rollout playbooks, and reporting to scale effective practices across automotive groups • Travel for customer engagements, onsite working sessions, and executive meetings

🎯 Requisitos

• Experience leading enterprise client engagements in management consulting, technology transformation, enterprise solutions, professional services, or customer success • Experience at a leading consulting firm is a plus • Track record of managing and developing high-performing teams, with accountability for customer or business results • Strong executive presence and communication skills • Ability to lead working sessions, challenge assumptions constructively, and make clear recommendations to senior decision makers • Strong analytical and commercial judgment • Ability to build business cases, assess ROI, and connect product adoption to operational performance, retention, and growth • Practical understanding of AI capabilities and limitations, with experience applying AI to business workflows • Ability to translate between business stakeholders and technical teams • Experience delivering complex programs across multiple stakeholders or locations, including process changes and employee adoption • Interest in automotive and willingness to learn dealership operations in depth • Experience working with dealerships or other distributed, multi-location businesses is a plus • Ownership and sound judgment in a fast-moving environment • Ability to move from strategic recommendations to detailed execution • Travel 15% to 20% of the time

🏖️ Benefícios

• Open and transparent culture • Life insurance • Long and short-term disability coverage • Paid maternity and paternity leave • Fertility benefits • Generous vacation time • Three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • 401k Plan • Bi-annual swag drops with Podium gear and apparel • Utah HQ gym with local professional coaches and classes • Onsite Utah HQ child care center, subsidized for employees

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