Inbound Customer Service Representative

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PrimeSync

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2023

💼 Consultoria

🤖 Inteligência Artificial

Consulting • Artificial Intelligence • Customer Service

A PrimeSync é uma empresa que utiliza IA generativa para fornecer agentes de voz de IA inspirados em humanos, projetados para melhorar a experiência do cliente em diversos setores. Seus agentes de IA conseguem lidar com consultas, agendar compromissos, realizar vendas e fornecer suporte ao cliente 24/7, enquanto se integram perfeitamente com os sistemas empresariais existentes. Ao implementar as soluções da PrimeSync, as empresas podem reduzir custos trabalhistas, melhorar a satisfação do cliente e aumentar a eficiência operacional.

Descrição

• Handle inbound customer inquiries via phone in a professional and timely manner. • Provide accurate information and solutions to customers' questions, concerns, and issues. • Assist customers with product inquiries, account management, order processing, and troubleshooting. • Effectively resolve customer complaints and escalations with empathy and efficiency. • Document all customer interactions and transactions accurately in the CRM system. • Collaborate with team members and other departments to ensure seamless customer experiences. • Meet or exceed established performance metrics, including quality, productivity, and customer satisfaction targets.

🎯 Requisitos

• At least 2 years of relevant experience in customer service, preferably in a call center or BPO environment. • Excellent communication skills, both verbal and written. • Strong problem-solving abilities and attention to detail. • Ability to multitask and prioritize in a fast-paced environment. • Proficiency in using CRM software and other relevant tools. • High school diploma or equivalent; college degree preferred. • Availability to work flexible schedules, including evenings, weekends, and holidays. • Reliable high-speed internet connection and a quiet workspace for remote work.

🏖️ Benefícios

• Competitive salary • 100% Remote work set-up. • Opportunities for professional development and career growth.