Senior Customer Success Engineer

Vaga não está no LinkedIn

🕒 Novembro 4

🇨🇦 Canadá – Remoto

💵 $108.800 - $149.600 / ano

⏰ Tempo Integral

🟠 Sênior

🧑‍🔧 Gerente de Sucesso do Cliente Técnico

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Procore

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2015

💸 Finanças

🤝 B2B

Finance • B2B

Somos especializados em leasing de ativos de longo prazo para empresas estabelecidas que oferecem redução imediata de custos, ao mesmo tempo em que proporcionamos altos retornos aos nossos investidores.

Descrição

• Leverage customer analytics, usage metrics, and industry best practices to provide actionable recommendations • Architect and present value-focused solutions addressing customer business challenges • Inform customer leadership about platform roadmaps and new feature releases • Serve as a technical advisor for complex technical needs and escalations • Lead tailored product demonstrations • Coordinate internal and external cross-functional technical resources to resolve customer needs • Maintain expertise in platform capabilities, service offerings, and industry standards • Support and mentor team members • Collaborate across the organization to refine processes and elevate global customer engagement standards • Travel up to 50% domestically and internationally for on-site customer consultations and industry events

🎯 Requisitos

• 5+ years of direct experience within the construction sector • Solid understanding of construction industry sectors and project workflows, including bidding, Requests for Information (RFIs), and scheduling • Proven experience in customer-facing technical roles such as Customer Success, Technical Pre-Sales, or Solutions Consulting • Exceptional written, verbal, and virtual presentation skills • Strong analytical and problem-solving capabilities • Ability to quickly grasp platform architectures and cloud capabilities • Ability to collaborate across internal departments, including Sales and Product • Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level / experience

🏖️ Benefícios

• Equity Compensation eligibility • Bonus Incentive Compensation eligibility • Remote work arrangement • Travel opportunities to participate in industry events and conduct customer consultations

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