Senior Account Manager

Vaga não está no LinkedIn

🕒 Setembro 29

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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ProofPilot

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A ProofPilot é uma Plataforma de Experiência Clínica (CXP) que oferece soluções SaaS de ponta a ponta, com marca personalizável, para unificar o recrutamento de ensaios clínicos, o engajamento de pacientes e locais, o treinamento e as operações de estudo para patrocinadores e locais de pesquisa. A plataforma oferece módulos para recrutamento de estudo, hubs de pacientes e locais, educação de protocolo, análises, conformidade e integrações, visando acelerar o recrutamento, reduzir desistências, melhorar a conformidade dos locais e reduzir os custos dos ensaios enquanto atende aos padrões regulatórios (HIPAA, GDPR, CFR Parte 11, GxP, SOC2). A ProofPilot tem como alvo patrocinadores farmacêuticos, CROs e locais de pesquisa com ferramentas para otimizar a presença digital, correspondência de participantes, gestão de visitas e comunicação contínua de estudos.

Descrição

• Own a portfolio of sponsor and CRO accounts as the primary relationship owner and point of contact • Maintain account health and retention • Build senior-level relationships with clinical operations leaders and study teams • Advise clients on trial recruitment and operations • Run regular business reviews to demonstrate value and align on account strategy • Own escalation and issue resolution in partnership with Customer Success, Support, and Product • Own revenue and expansion targets for the account portfolio • Build account plans identifying new studies, sites, or platform modules for existing accounts • Prospect and qualify new opportunities within existing accounts • Track and report pipeline generated from existing accounts against quarterly growth targets • Position new features and platform capabilities based on clients' trial needs • Lead end-to-end proposal processes for account expansions, including RFP responses and competitive positioning • Partner with leadership on pricing, packaging, and contract terms • Negotiate and close renewal and expansion agreements • Coordinate with Clinical Operations on handoff and kickoff after contract signature • Collaborate with Sales, Customer Success, Clinical Operations, Marketing, and Product • Maintain visibility into account structures, goals, and upcoming trials to anticipate needs and identify opportunities

🎯 Requisitos

• Bachelor's degree and 5+ years of experience in account management, business development, or another client-facing revenue role, or an equivalent combination of education and experience • Proven track record of owning renewal or expansion targets and closing deals with senior-level stakeholders • Experience running a full sales or renewal cycle, including prospecting and qualifying opportunities, building proposals, negotiating terms, and closing • Comfortable leading pricing conversations and contract negotiations • Strong consultative and relationship-building skills with director-level and above stakeholders • At least 1-2 years of direct, indirect, or cross-functional team leadership experience • Excellent written and verbal communication skills, including running executive-level business reviews • Proficiency with a CRM, such as Salesforce or HubSpot, and account health tracking tools • Willingness to travel up to 20-25% of the time for client business • Background in life sciences, clinical trials, or healthcare technology is preferred • Familiarity with clinical trial recruitment, prescreening, decentralized trial models, or real-world evidence/real-world data offerings is preferred • Experience selling or supporting SaaS platforms into regulated or highly technical buyers is preferred • Experience responding to RFPs and leading competitive or bid-defense conversations is preferred • Role is remote, based anywhere in the United States

🏖️ Benefícios

• Remote work arrangement • Opportunity to work with sponsor and CRO accounts in clinical trial recruitment and operations • Cross-functional collaboration with Customer Success, Product, Sales, Clinical Operations, and Marketing