Client Success Manager

🕒 Outubro 29

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

☕ Washington – Remoto

☕ Washington – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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ProShop ERP

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

🏭 Manufatura

☁️ SaaS

🔒 Cibersegurança

Manufacturing • SaaS • Cybersecurity

O ProShop ERP é uma solução de software abrangente adaptada para oficinas mecânicas, visando melhorar a eficiência operacional e a produtividade. Ele se concentra na otimização dos processos de fabricação, oferecendo funcionalidades como estimativas, gerenciamento de ordens de serviço, controle de inventário e sistemas de gestão de qualidade integrados. Automatizando vários aspectos da gestão da oficina, o ProShop ERP ajuda as empresas a simplificar suas operações, reduzir custos e alcançar economias significativas de trabalho. Com capacidades que incluem conformidade de segurança cibernética e atualizações de agendamento em tempo real, ele se posiciona como uma ferramenta essencial para a manufatura moderna.

Descrição

• Own ongoing relationships with assigned clients across executives, operations leadership, and front-line users • Establish regular client communication and serve as the primary contact • Navigate multi-site and multi-stakeholder manufacturing organizations • Monitor dissatisfaction, lack of perceived value, and churn risk; act quickly to resolve issues • Hold clients accountable to success-plan commitments, including difficult conversations • Manage multiple clients across different stages of the customer lifecycle • Advocate for clients internally using usage data and client feedback in product and engineering discussions • Maintain working expertise across all ProShop ERP modules • Resolve at least 80% of inbound client product questions at first contact without escalation • Create measurable adoption plans covering modules, user groups, workflows, timelines, and business relevance • Monitor usage data to identify unused modules, stalled rollouts, workarounds, and shadow processes • Deliver product training, workflow walkthroughs, and configuration guidance • Retrain client teams when staff turnover occurs • Recommend relevant features and modules and advocate for their adoption • Stay current on product releases and proactively communicate relevant changes • Develop and maintain Success Plans linking adoption milestones to business outcomes • Quantify and attribute client results to specific ProShop capabilities • Report outcomes in the client’s business terms • Run value-focused business reviews • Implement client-side change initiatives, including process redesign and stakeholder buy-in

🎯 Requisitos

• Must be based in the United States or Canada; candidates in California and New York are not eligible • 3+ years in a client-facing role where hands-on product expertise was central • Experience in Client Success, implementation, applications engineering, solutions consulting, technical account management, or senior technical support • Hands-on manufacturing experience strongly preferred, including machine shop operations, manufacturing engineering, production planning, or quality management • Experience with ISO 9001 / AS9100 preferred • Experience using or administering an ERP inside a manufacturing business preferred • Ability to learn complex software quickly and deeply • Must complete a practical, scenario-based product exercise during the interview process • Track record of driving measurable product adoption and business outcomes in a SaaS environment • Deep understanding of value drivers in recurring revenue business models • Genuine product depth and willingness to learn complex software thoroughly • Ability to teach workflows to machinists, quality managers, and owners • Comfort reading usage reports and turning patterns into recommendations • Strong written and verbal communication skills • Exceptional problem-solving abilities • Executive presence and credibility with technical audiences • Ability to collaborate cross-functionally • Reliable internet capable of handling video calls • Space for confidential calls

🏖️ Benefícios

• Extended health benefits, including health, vision, and dental care • RRSP or 401(k) contribution matching up to a maximum • Ample paid time off • Competitive salary and benefits package • Remote work opportunities • Access to the Bellingham, WA office • Annual winter break from December 25th to January 1st without affecting vacation balance

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