Customer Success Manager

🕒 Outubro 29

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 11%

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Omnissa

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🤖 Inteligência Artificial

🏢 Corporativo

🏥 Saúde

Artificial Intelligence • Enterprise • Healthcare

Omnissa é uma empresa de tecnologia que oferece uma plataforma digital de trabalho impulsionada por IA, projetada para melhorar as experiências dos funcionários e simplificar as operações de TI. Suas soluções incluem gerenciamento unificado de endpoints, desktops e aplicativos virtuais, e conformidade de segurança, visando capacitar uma força de trabalho produtiva em várias indústrias, como saúde, serviços financeiros e varejo. A abordagem inovadora da Omnissa fornece soluções seguras e nativas da nuvem que se adaptam às necessidades em evolução das empresas e seus funcionários.

Descrição

• Develop relationships with key stakeholders within assigned accounts and internal account teams • Facilitate communication between customers and internal teams regarding customer priorities • Manage customers across industries and product lifecycles through direct touchpoints and automation • Serve as a customer advocate for industry best practices and customer use cases • Build and maintain business-outcome-focused Customer Success Plans • Maximize customer investment value, utilization, growth, consumption, and retention • Guide customers through adoption milestones across UEM, Horizon, Access, and Intelligence • Collaborate with support, engineering, sales, and architect teams to address customer issues • Build strategic relationships with customer decision makers and key stakeholders • Identify risks and implement mitigation strategies to ensure customer health • Work with product management to address customer feature requests • Deliver business and technical presentations to audiences from administrators through executives • Use Workspace ONE Intelligence and DEX insights to demonstrate value and identify adoption gaps • Develop deployment roadmaps based on customer business drivers • Contribute customer success assets and thought leadership • Travel to support customer engagements and business needs

🎯 Requisitos

• Bachelor's degree or equivalent combination of education and relevant professional experience • Working knowledge of the Omnissa EUC portfolio or equivalent experience with the legacy VMware EUC product line • Knowledge of Workspace ONE UEM, including endpoint management across Windows, macOS, iOS, Android, and rugged/frontline devices; enrollment methods, profiles, compliance policies, and application lifecycle management • Knowledge of Workspace ONE Access, including identity management, SSO, multi-factor authentication, conditional access, and integrations with Microsoft Entra ID (Azure AD) and Okta • Knowledge of Horizon VDI and published applications, on-premises and cloud-hosted • Understanding of Workspace ONE Intelligence, analytics, automation workflows, and Digital Employee Experience (DEX) management • Understanding of core EUC concepts, including modern management, BYOD, corporate-owned device strategies, application virtualization and delivery, and Zero Trust security architecture • Familiarity with Microsoft 365/Intune coexistence, Apple Business Manager, Android Enterprise, PKI, and directory/identity platforms • Preferred: hands-on administration experience or industry certifications in Workspace ONE or Horizon • Preferred: experience guiding customers through platform migrations • Preferred: ability to interpret product telemetry and adoption data • Preferred: experience with ITSM and productivity ecosystems such as ServiceNow, Microsoft 365, and Google Workspace • Willingness to travel up to 20% of the time • Must be eligible to work without employment-based immigration sponsorship by Omnissa

🏖️ Benefícios

• Employee ownership • Health insurance • 401k with matching contributions • Disability insurance • Paid time off • Growth opportunities • Commission eligibility

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