Associate Customer Success Manager

🕒 Outubro 29

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $75.000 - $125.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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SHI International Corp.

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

Consulting • Logistics • Manufacturing

Pense na SHI como seu concierge pessoal de tecnologia. Conectamos sua equipe com as soluções e serviços de TI que você precisa para apoiar o crescimento organizacional e a experiência dos funcionários.

Descrição

• Onboard customers and guide them through their product or service lifecycle • Plan and conduct regular Customer Success Reviews to review product usage, roadmaps, and customer feedback • Serve as the Subject Matter Expert for relevant platforms, tools, or services • Interpret and analyze consumption reports and provide insights for customer success and renewal strategies • Build and maintain relationships with key customers and partners • Collaborate with sales and internal teams to align offerings with customer objectives and drive co-selling opportunities • Support and direct project teams to ensure successful delivery and synchronization of service projects • Continuously learn and develop knowledge of new product technologies and relevant offerings • Manage order workflows and ensure timely delivery of services, working with customers and carriers • Maintain effective communication with customers and internal teams regarding status and upcoming needs

🎯 Requisitos

• Completed Bachelor’s Degree or relevant work experience required • 2+ years of experience in a technical, business, or sales role • 1+ year experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, self-sufficiently for Customers & Account Executives • Proficient in creating quotes within Cisco’s Commerce Workspace for Renewals (CCW-R) & EAMP portal • Intermediate proficiency with Word, Excel, PowerPoint, and Outlook • Intermediate proficiency using Microsoft Dynamics AX for enterprise resource planning, including order tracking, inventory management, and financial reporting • Intermediate understanding of Cisco's business model, architectural frameworks, and comprehensive solutions • Ability to articulate Cisco Smartnet renewal program • Ability to travel to SHI, Partner, and Customer Events

🏖️ Benefícios

• Continuous professional growth and leadership opportunities • Health, wellness, and financial benefits • Medical, vision, and dental benefits • 401K • Flexible spending • World-class facilities and technology provided in offices or home offices

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