Director, Research Services

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🕒 Julho 27

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🔴 Especialista

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Pulse Labs

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

☁️ SaaS

🏢 Corporativo

💰 $2.500.000 Seed em 2018-06

SaaS • Enterprise

A Pulse Labs é uma plataforma de pesquisa impulsionada por IA que ajuda equipes de produto, UX e design a capturar e analisar feedback real de usuários em diversas metodologias de pesquisa — questionários, entrevistas, avaliações, observações e integrações in-app. Oferece seleção de participantes através de um painel criterioso (Pulse Voices™), um SDK (FlightRecorder) para feedback incorporado em aplicativos, ferramentas automatizadas de IA para organizar e revelar insights, benchmarking e recursos empresariais com conformidade GDPR e ISO 27001. A plataforma atende a empresas e equipes em busca de soluções completas de pesquisa de usuários.

Descrição

• Drive performance of the Research Services business unit, including revenue tracking, forecasting, and margin management in partnership with leadership. • Set and communicate a compelling vision for the business unit: one that aligns with company goals and responds to how the UX research landscape is evolving. • Develop and execute go-to-market strategies that drive profitable growth at scale, with an emphasis on repeatable, product-led solutions over one-off engagements. • Partner with executive leadership on pricing, resource planning, and growth investments; provide regular visibility into performance trends and risks. • Serve as a trusted strategic advisor to our most important clients, owning the relationship at a senior level and acting as the point of escalation when it matters. • Drive new client acquisition and expand revenue within existing accounts through renewals, upsells, and cross-sell opportunities. • Guide Account Managers and Sales staff on long-term account strategy and how to unlock value for clients at the intersection of UX research and AI. • Translate client needs into compelling research solutions and service offerings, finding the creative approach that serves both the client and the business. • Partner closely with the Director of Enterprise Services to ensure studies are scoped, staffed, and delivered to a high standard. Delivery is owned by a dedicated Enterprise Services team, which means you stay focused on growth. • Identify emerging trends and opportunities in the UX research space, and position Pulse Labs to capitalize on them ahead of the market. • Lead and develop a focused team of Account Managers and Sales professionals within Research Services. • Set clear performance expectations, build a culture of ownership and continuous improvement, and make the team better over time. • Partner cross-functionally with Product, Engineering, Design, and Enterprise Services to build integrated solutions.

🎯 Requisitos

• Bachelor's degree in Business, Finance, Economics, Operations, or equivalent experience. • 8+ years in general management, operations, or professional services leadership. • Demonstrated ownership of P&L, budgets, and revenue forecasting. • Strong background in client services, account management, or professional services. • Proven track record of driving revenue growth while maintaining quality and margin. • Exceptional communication skills and executive presence. • Experience closing new clients at Fortune 500 companies. • Background in UX research, market research, or software development services. • Experience scaling a business or business unit through a high-growth phase. • MBA or relevant graduate degree. • International markets experience.