Senior Service Account Manager

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $97.000 - $204.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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Pure Storage

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Pure Storage é líder no segmento de plataformas de armazenamento de dados, reconhecida por suas soluções inovadoras no setor. Foi consistentemente reconhecida como líder no Gartner Magic Quadrant tanto para Plataformas de Armazenamento Primário quanto para Plataformas de Armazenamento de Arquivos e Objetos, alcançando as maiores pontuações em Execução e Visão. A Pure Storage fornece soluções de armazenamento escaláveis e sustentáveis que atendem a necessidades corporativas e de nuvem, com ênfase em zero downtime e desempenho contínuo. Oferece uma variedade de serviços, incluindo infraestrutura de IA, implantações em nuvem e proteção de dados, o que a torna um agente essencial na gestão moderna de dados.

Descrição

• Lead post-sales service delivery and account service reviews for large enterprise accounts. • Partner with customer executives and internal sales teams to align Everpure Platform capabilities with customer IT roadmaps and business priorities. • Manage complex customer incidents and change control windows by coordinating cross-functional responses across CX and Engineering. • Ensure swift resolution, minimal operational disruption, and continuous 24/7 engagement. • Translate customer feedback, feature requests, and technical needs into prioritized recommendations for Product Management and Engineering. • Influence product quality and platform roadmaps. • Mentor Service Account Managers. • Author internal best-practice resources to improve service delivery standards, operational consistency, and customer experience frameworks. • Act as the primary advocate and trusted advisor for strategic clients. • Drive proactive risk mitigation, platform adoption, customer retention, and long-term business growth.

🎯 Requisitos

• 6+ years of relevant experience in customer-facing, large-account, or industry-related roles. • Demonstrated ability to manage large enterprise customer relationships in complex, matrixed technology environments. • Track record of driving account retention, technical adoption, and high-stakes stakeholder alignment. • Exceptional leadership and communication skills for navigating high-severity incidents. • Ability to align multidisciplinary internal teams, including Engineering, Product, Support, and Legal. • Experience executing structured risk mitigation and capacity planning strategies. • Deep technical comprehension of enterprise data storage platforms, cloud ecosystems, and IT infrastructure operations. • Ability to conduct effective technical dialogue, risk analysis, and architecture alignment.

🏖️ Benefícios

• Flexible time off • Wellness resources • Company-sponsored team events • Employee Resource Groups • Growth and development support • Accommodation support for candidates with disabilities