Account Manager

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Logo of CVS Health

CVS Health

10.000+ funcionários

Fundada em 1963

🏥 Saúde

⚕️ Seguro de Saúde

🛒 Varejo

Healthcare • Healthcare Insurance • Retail

CVS Health é uma empresa líder de saúde nos Estados Unidos, dedicada a ampliar o acesso e a acessibilidade ao cuidado. A empresa adota uma abordagem abrangente que inclui serviços de saúde, seguro saúde e gestão de benefícios farmacêuticos (PBM). Por meio de suas subsidiárias, como Aetna e CVS Caremark, a CVS Health oferece uma variedade de serviços que promovem o bem-estar, a gestão de condições de saúde e a cobertura acessível de medicamentos prescritos. A CVS Health opera farmácias de bairro, oferece serviços de farmácia por correspondência e gerencia programas de medicamentos de especialidade, com o objetivo de tornar o cuidado com a saúde conveniente e acessível para todos. Movida pela missão de conectar pessoas a serviços essenciais de cuidado, a CVS Health está comprometida em fomentar comunidades mais saudáveis e apoiar o bem-estar de todas as pessoas.

Descrição

• Execute client strategies aligned with client goals and organizational objectives • Manage day-to-day relationships with health plan clients • Identify opportunities to enhance account value and grow client relationships • Manage account financials, profitability and budgetary constraints • Monitor and report financial performance, cost savings and revenue optimization • Implement and refine client management workflows • Identify process inefficiencies and recommend scalable improvements • Monitor account performance against targets and client expectations • Provide feedback to the client management team • Support junior team members in achieving performance goals • Collaborate on performance issues and continuous improvement • Exceed client satisfaction score targets • Navigate organizational networks and oversee processes • Manage client expectations and changes to committed deliverables • Operate autonomously and make key decisions in a dynamic, deadline-driven environment

🎯 Requisitos

• 5 years of work experience, including at least 3 years in healthcare or account management/client services • 3 or more years of client-facing experience within the healthcare industry • Ability to travel up to 25% of the time, including flights, overnight stays, local travel and short-notice travel • PBM experience strongly preferred • Proficiency in Microsoft Office applications • Effective written and verbal communication • Ability to exercise good judgment • Project planning and life cycle development knowledge • Ability to proactively identify solutions and lead implementation • Team player and leadership skills across departments • Experience leading technical and nontechnical projects • Strong organizational, time management, reporting, analytical and communication skills • Ability to work in a fast-paced, high-demand environment with little to no guidance on complex issues and accounts • Ability to present effectively to clients, C-Suite executives and senior leadership • Bachelor's degree or equivalent work experience required

🏖️ Benefícios

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility

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