Lead Account Manager

Vaga não está no LinkedIn

🕒 Ontem

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

ScaleOps

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2022

🤝 B2B

📣 Marketing

B2B • Marketing

A ScaleOps é uma empresa cujo site público (scaleops. com) utiliza consentimento de cookies e tecnologia de rastreamento; o texto fornecido é uma divulgação sobre cookies/consentimento mostrando integrações com provedores de marketing e analytics (HubSpot, Google Analytics, Hotjar, Cloudflare, LinkedIn, Apollo, G2, etc. ). O trecho disponível contém apenas detalhes de privacidade/cookies e não descreve os produtos, serviços ou clientes-alvo da ScaleOps. Com base no forte uso de ferramentas de marketing, captação de leads e analytics do site, a empresa parece operar comercialmente com foco em marketing e provavelmente venda para outras empresas, mas as ofertas específicas não são descritas no conteúdo fornecido.

Descrição

• Lead, mentor, and develop a team of Account Managers, fostering a high-performance, customer-centric culture. • Own the success of the Account Management function by driving customer retention, expansion, and long-term customer satisfaction. • Build and maintain executive-level relationships with strategic customers, serving as an escalation point for complex business and technical challenges. • Partner closely with Sales, Customer Success, Product, and Engineering to ensure customers achieve maximum value from ScaleOps. • Coach the team on account strategy, executive communication, renewals, and expansion opportunities. • Drive revenue growth through renewals, upsells, and cross-sells while ensuring the team consistently meets or exceeds its targets. • Establish and optimize account management processes, playbooks, KPIs, and operational best practices as the organization scales. • Monitor customer health, adoption, and business outcomes, proactively identifying risks and opportunities across the customer portfolio. • Review account performance, pipeline, and forecasts, providing visibility and actionable insights to leadership. • Ensure accurate CRM hygiene and reporting, maintaining clear documentation of customer engagements, renewals, and expansion activities. • Collaborate with Enablement and Leadership to onboard, train, and continuously develop the Account Management team.

🎯 Requisitos

• 5+ years of experience in Account Management, Customer Success, or a related customer-facing role within a B2B SaaS or cloud technology company, with experience in the DevOps domain. • 2+ years of experience leading customer-facing teams. • Proven track record of driving customer retention, expansion, and long-term customer success. • Strong leadership, coaching, and people development skills. • Excellent executive presence and communication skills, with the ability to build trusted relationships at all organizational levels. • Highly organized with the ability to prioritize, manage multiple initiatives, and drive execution in a fast-paced environment. • Strong analytical and problem-solving skills with a proactive, ownership-driven mindset. • Experience working with CRM and customer success platforms such as Salesforce, Jira, Confluence, and Grafana, or similar tools. • Collaborative leadership style and cross-functional team orientation.