National Account Manager

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Libra Solutions

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Libra Solutions é uma empresa dedicada a aliviar os encargos do litígio ao aproveitar a inovação tecnológica e a força financeira. Eles visam nivelar o campo de atuação em disputas legais, permitindo resultados justos, independentemente de recursos financeiros. As ofertas da Libra Solutions incluem a melhoria de fluxos de trabalho críticos por meio da tecnologia, fornecendo financiamento para demandantes de lesões pessoais, compra ou financiamento de recebíveis médicos e oferecendo financiamento de heranças. A Personal Injury Solutions Platform facilita operações mais suaves para advogados e prestadores de serviços de saúde, enquanto a Oasis Financial apoia os demandantes de lesões pessoais que aguardam o acordo. A MedLien® Solutions auxilia prestadores de serviços de saúde ao fornecer liquidez imediata. Além disso, eles oferecem financiamento de herança para ajudar os herdeiros a acessarem suas heranças mais rapidamente. A Libra Solutions está comprometida com a liderança e integridade, participando ativamente de organizações sem fins lucrativos que defendem o acesso dos pacientes à saúde e o empréstimo responsável ao consumidor.

Descrição

• Serve as the primary relationship owner for MoveDocs' largest and most strategic law firm partnerships. • Build and maintain trusted relationships with firm leadership and key stakeholders. • Develop a comprehensive understanding of each firm's structure, objectives, workflows, office locations, and market dynamics. • Act as the internal subject matter expert on assigned accounts and ensure alignment across departments. • Lead regular business reviews, market visits, and strategic planning discussions. • Proactively identify workflow breakdowns and implement corrective actions before they affect scheduling, settlement timelines, or customer satisfaction. • Own forward-looking account plans, forecast top-of-funnel growth, and partner with Revenue, Operations, and Analytics leadership on staffing models. • Monitor account performance using operational and financial metrics, client feedback, and Power BI dashboards. • Drive preventative process improvements, tighter execution discipline, and sustainable service results. • Coordinate cross-functional resources to resolve issues and improve execution. • Establish expectations with law firm partners regarding quality, responsiveness, and workflow adherence. • Drive continuous improvement in workflows, communication, service delivery, SLAs, and mutual accountability. • Build partnerships across Operations, Revenue, Product, and Executive Leadership. • Lead through influence, facilitate root-cause analysis, and align stakeholders around solutions. • Own issue resolution end-to-end and maintain accountability through implementation. • Partner with Regional Vice Presidents and Operations leaders to ensure consistent execution across locations. • Maintain regular visibility within assigned firms through travel and in-person engagement. • Ensure MoveDocs service standards are delivered consistently across offices and markets. • Drive revenue growth, retention, expansion, client satisfaction, settlement-rate achievement, forecast accuracy, escalation reduction, platform adoption, and successful cross-functional initiatives. • Complete quarterly business reviews with firm leadership. • Within 90 days, establish credibility, develop 2027 top-of-funnel forecasts, and create remediation plans for the top 3–5 risks per relationship. • Within 6 months, reduce escalations, improve operational metrics including settlement rate, and implement at least one scalable workflow improvement per relationship.

🎯 Requisitos

• Proven success managing complex, enterprise-level client relationships. • Experience managing operationally complex accounts where success depends on workflow execution. • Strong executive communication and relationship management skills. • Ability to analyze data, identify trends, and translate insights into action. • Demonstrated experience leading cross-functional initiatives without direct authority. • Strong operational mindset focused on accountability, execution, and continuous improvement. • Track record of driving behavior change with external partners or customers. • Comfort operating in an ambiguous environment and taking ownership without clear authority. • Ability to lead through influence. • Ability to travel regularly to support client relationships and business objectives. • Strategic thinking. • Relationship building. • Operational drive. • High accountability. • Collaboration and influence. • Proactive problem solving. • Customer focus and strong business acumen.

🏖️ Benefícios

• Competitive compensation • Choice of multiple medical plans • Dental insurance • Vision insurance • Life insurance • 401(k) with generous company match • Flexible spending accounts for medical and dependent expenses • Time off to recharge